Savvy marketers are quickly adapting their strategies and allocating resources to new online channels, but a number of uncertainties remain. How to balance the opportunities with the risks
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One of Quebec’s most prestigious marketing and communications prizes goes to Allstream's online community in recognition of great content and design
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RADIO RECAP Allstream's director of field solutions marketing stops by 570News to talk about what customers should expect from service providers
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An except from a recent report from ICTC shows some interesting ways banks and other institutions can improve customer service and win more business
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No one's looking at Microsoft's new mobile platform as a corporate computing tool. Here's why they should
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In a world that thrives on ensuring acceptable, err… minimum standards in service, it’s about going out of your way. What kind of difference are you making?
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Post #5: The Conversation About Customer Service
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Give vendors the right challenges and they’ll do more than simply provide IT products and services. They’ll provide real ideas that can transform the business
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Most people expect the worst when they think about customer service, especially in IT. Understand why service ubiquity raises expectations higher, and how to begin meeting them
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Post #3: The Conversation About Customer Service
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