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The 5 things your network’s survival depends upon

Most data centres are designed to survive the likes of a Hurricane Sandy, but resilience is never a given. Key questions for telecom firms and service providers


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Telecommunications networks are designed and constructed to be resilient in order to survive various outages resulting from accidents that typically include cable cuts from causes such as storms, floods and even disasters like earthquakes. The entire network is under constant monitoring and surveillance, so when an outage occurs, recovery teams are deployed immediately for those components that need a “hands on” approach to service recovery. The success factor for resilient networks is redundancy.

If you are concerned about the dependability of the telco or service provider’s redundancy to your business, take the time to explore the following five items with your telecom service provider:

  1. Understand your business communications system requirements
  2. Talk to your telecom service provider about their network resiliency status
  3. Focus on the services required, not the technology
  4. Define and have your telco/service provider build the required level of resilience
  5. Ask your telco/service provider for network audits of routing details (pathing)

The key goal of telecom network disaster recovery is restoration of communications systems to the same level of service provided before an outage or catastrophe. But it is also critical to maintain connections while things are still being disrupted in order to keep important information flowing.

Telco or service provider operators continue to own responsibility for ensuring network integrity (reliability, survivability and security) in an environment that presents significant system complexity.  Looking ahead, intelligent bandwidth management solutions can help in this effort, particularly within the telecom transport network. These solutions make it possible for telco or service provider operators to integrate the important operating network layers that include protection, the consolidation of generations of legacy equipment using a more manageable and secure architecture and the addition of new capabilities.

The impact of the loss of critical telecommunications services on an organization is the same regardless of the cause of the disruption. It is therefore vitally important for organizations to take appropriate measures to ensure that their telecommunications systems are robust enough to continue to provide the critical services in the face of any disruption. Some simple lessons learned (risk) when examining your organization telecom business need and resiliency include:

  • Telco / service provider redundancy does not always conclude with a guaranteed delivery of services. Businesses who buy services from multiple telcos / service providers at times do so without knowing they are ultimately securing services resold from the same provider. As a result, many back-up systems are provided over the same networks.
  • We hear reference to the term ‘last mile’. This is the connection between a local exchange and customer property and is a critical (single) point of failure to the resilience of a business network. This is because there is no alternative route installed, unless paid for as a special build. An organization that considers multiple routes with more than one route into the telco / service provider’s network has more than guaranteed its telecom survivability.
  • Instrumental to telecom resiliency are property owners and landlords who are important stakeholders in business resiliency and providing reliability. In structures where business cohabitate in large numbers, the landlord has the opportunity to provide alternate or diverse telco and service provider cable access points for tenants.

If telecom is vital to business survival, you should consider redundant, diverse, private, or higher availability networks to meet your continuity needs.

Take the next step in your planning by trying our free business continuity assessment tool

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