expertIP

Why automation is key to next-gen digital resiliency

IDC has a new vision of digital resiliency: It’s not about trying to anticipate, prevent, react to and recover from specific IT disasters. It’s about adapting to constant change (like a pandemic)...

By Christine Wong / Expert Blogger 0

Resources / Customer Service /

Q&A: What customer service means at Allstream

When it comes to customer service and support, actions speak louder than words. We talk to Gioele La Para, customer service manager at Allstream, about the evolution of customer support and what...

By The Editors 0

News / Unified Communications /

Video meeting fatigue? Asynchronous video could help

With so many workers experiencing video meeting fatigue during the COVID WFH era, asynchronous video is having a moment. Here’s how we can continue to collaborate from anywhere and reinvent...

By Christine Wong / Expert Blogger 0

News / IT Management /

What will the future of work look like?

Gartner’s latest digital worker experience survey explores what workers really think about remote work, WFH productivity and virtual collaboration — and how IT and business leaders can adapt and...

By Vawn Himmelsbach / Editor 0

News / Unified Communications /

How AI will transform video meetings in a hybrid world

Video meeting fatigue is real — and it’s why so many people are turning off their video … and tuning out. But AI has potential to dramatically improve the user experience for every virtual...

By Christine Wong / Expert Blogger 0

Events /

Allstream launches brand refresh and core values

By The Editors

Last month, Allstream celebrated a brand refresh with mini-celebrations across...

November 7, 2019 / Read now

Why you need to update your BCP for COVID-19

By Christine Wong / Expert Blogger

If your organization still has no business continuity plan, now is the time to create one before COVID-19 forces another lockdown. But if you’re still relying on the same BCP you had prior to the pandemic, here’s why you need to update it to...

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News / Unified Communications /

How UC can help businesses manage uncertainty

By The Editors

We talk to Lesley McKibbon, lead project manager for Allstream’s UC operations, about how unified communication tools and managed IT services can keep businesses connected — and productive — during the COVID-19 pandemic.

Read now