25% of US Organizations Plan to Support Mobile Unified Communications Within the Next Two Years


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Today’s IP news roundup highlights some of the latest headlines in unified communications, mobility, network security and more:

  • Over 25% of US organizations plan to connect mobile devices to a corporate UCC platform within the next two years. According to Dimension Data and Ovum’s “The Future of Unified Communications & Collaboration – United States” report, over 60% of US organizations support employee-owned smartphones and tablets, while 20% support devices that were brought into the organization without proper vetting. The report states “that US businesses have taken a reasonable and careful approach to BYOD, reporting levels of support similar to that of large businesses based in other countries.” For more information on US unified communications and collaboration trends, download the full report.     
  • Use big data to improve customer satisfaction. One of the biggest reasons why marketing departments are turning to IT for help with big data is so they improve the customer experience. According to iMedia Connection, while technology can help you find gold in your data, you also may need a shift in corporate culture to succeed. iMedia Connection recommends aligning your big data goals with your business goals and seeking long-term results – not instant results. For more advice on using big data to improve the customer experience, see the iMedia Connection article.  
  • Global data centre IP traffic will nearly quadruple over the next five years. According to the Cisco Global Cloud Computing Index, this will result in a compound annual growth rate of 31% between 2011 and 2016. The index also revealed that annual global cloud IP traffic will reach 4.3 zettabytes in 2016. For more information on cloud trends, see the Cisco Global Cloud Computing Index 
  • Enterprise and contact centre headset sales are expected to increase at a 14% compound annual growth rate through 2019. Frost & Sullivan states that unified communications, and especially the use of soft clients, is driving headset sales. According to an article on Fierce Enterprise Communications, “Unit sales of wireless headsets are forecast by Frost & Sullivan to increase significantly in the coming years, from 27 percent of the global office and contact center headset market in 2012 to 49 percent in 2019. Wireless headset sales volume is expected to more than quadruple from 3 million units in 2012 to 13.4 million units is 2019.” For more information, see the Fierce Enterprise Communications article 
  • And finally, SC Magazine announced the threat of the month: pdf.exe.zip files. These email executable attachment attacks are still popular with hackers, especially as part of APT attacks. However, SC Magazine states, “You should not be worried – if your company has implemented security best practices around email content filtering. However, many companies are not implementing these filtering best practices.” To protect yourself, SC Magazine recommends blocking incoming attachments that are related to executable content. For tips on how to protect yourself from pdf.exe.zip files, see the full SC Magazine warning.

What is your take on today’s news? Feel free to share your opinions below.

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