3 UCaaS essentials a good provider should offer


To remain competitive in today’s global marketplace, businesses must improve their customer experience, be more efficient and quickly respond to change … all while doing more with less and cutting costs. While this seems like a tall order, UCaaS can help make it possible.

Unified communications makes it possible for you to connect with anyone at any time on any device … while reducing your travel and communications costs. This allows you to expand your team and leverage global resources without needing to build bricks and mortar locations to house them. In addition, unified communications can help customers receive faster support, as their messages won’t get lost in someone’s voicemail.

However, with MarketsandMarkets predicting that the UCaaS market will grow from $540.74 million in 2013 to $1.75 billion by 2018, it will become more challenging to choose from the abundance of providers and find one that can meet your needs.

Here are the top three things to look for in an UcaaS provider:

  1. Best-of-breed solutions. If your UCaaS provider offers a homegrown solution, then you run the risk of not working from a strong roadmap that can get you where you need to go. Ensure that your UCaaS provide offers a platform with best-in-class servers, software and other components.
  2. A provider who offers both UC and network services. If your UCaaS solution is not compatible with your network, you can experience problems with your deployment and decreases in your productivity. To streamline your UCaaS deployment and ensure that everything runs smoothly, you should partner with a provider who offers both UC and network services.
  3. Experience. With the profusion of new UCaaS players in the market, not all of them will have the experience to help you get the most value from your UC investment. It’s critical that you partner with someone who understands UC, networks and cloud, as these three services must come together to help you streamline your communications and become more productive.

And finally, look for an UCaaS provider that offers an end-to-end solution that addresses everything from planning to equipment to programming to security. This will help you achieve a cost-effective and smooth roll out.

What about you? What do you look for in an UCaaS provider? Please share your comments and questions below.

Learn more about UCaaS by registering for the on-demand Webinar: Introducing Allstream Hosted Collaboration Solution

Image courtesy of ddpavumba at FreeDigitalPhotos.net

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