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The only constant in life is change. Technology continues to disrupt, and the telecom industry continues to evolve—as do the companies that service this space.
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News / IT Management /
AI: Top use cases and business benefits
An IBM report shows that although artificial intelligence is now more accessible and user-friendly than it was three years ago, enterprise adoption may be moving more quickly than efforts to define what ‘responsible’ and ‘ethical’ AI looks like.
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News / IT Management /
Future of work: The Great Reflection
Whether you call it The Great Resignation, The Great Rotation or The Big Quit, it’s trend that’s causing many organizations to perform what Gartner is dubbing The Great Reflection. And that means they have to evaluate and reimagine the future of work.
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How to limit losses from cloud-related outages
Data centre outages are becoming more frequent and costing businesses more money. The best way to limit their losses is by adding resiliency to their own cloud and application architecture in the most cost-effective way possible.
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News / IT Management /
Is data scientist still the hottest job in IT?
expertIP talks to author Tom Davenport to get his take on how the role of data scientist has evolved over the past decade, how effectively businesses use data today vs. in 2012, and how far we’ve come in addressing the data skills shortage.
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Events / IT Management /
Top tech events coming to you live in fall 2022
Many trade shows, conferences and events that were cancelled, postponed or moved entirely online are back (or have plans to be back)—giving us a chance to reconnect with our peers, hear the latest thought leadership and discover cutting-edge technological innovations.
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Allstream is changing the game with customer service
Three years ago we set out to improve our customer service. Here’s how we did it, and what we’re doing next. While we’ve made tremendous progress in serving our customers, we are committed to continuously improving and evolving with our customers.
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News / IT Management /
Hybrid work: Redesigning the work experience
Since work is no longer defined by physical location, designing the ‘perfect’ office setup isn’t going to cut it. Enterprises must now design a hybrid work experience that works for all employees in their organization, no matter where, when or how they do their jobs.
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News / IT Management /
NetOps: Hybrid work, multi-cloud change the game
EMA’s 2022 network management megatrends report indicates a fundamental shift in NetOps strategies. A decade ago, the focus was on server virtualization. This year, public cloud, SaaS applications and cloud-native application architectures are now the most critical drivers.
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Six hot-button trends in enterprise cloud
As worldwide adoption of cloud skyrockets, Gartner offers insight into key issues organizations may encounter as they boost their cloud budgets. When building out your enterprise cloud strategy, here are six areas to consider for managing cost, complexity and resilience.
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Fun / IT Management /
Our favourite 2022 summer reads for IT pros
This year’s list covers everything from timely topics like the future of work to new ways of thinking about leadership, strategy and regret. So as you head to the cottage or vacation rental—or even just the backyard—consider these summer reads to stimulate your mind.
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Data center outages: More money, more problems
If companies have invested more in redundancy efforts, why are data center outages happening more often, lasting longer and costing more to resolve? Uptime Institute’s latest report points to the rise of complicated, interconnected IT ecosystems, as well as a host of non-IT issues.
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News / IT Management /
Videoconferencing helps financial firms improve CX
A secure, high-quality videoconferencing platform can help financial service professionals continue to deliver a top-notch customer experience. Here are four ways that videoconferencing can help financial firms adapt to an increasingly digital world.
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Four considerations for hybrid workplace security
Hybrid work has changed where, when and how we work. We take a closer look at four considerations for hybrid workplace security, so you can mitigate potential risk and create a more secure environment for the future of work.
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Fun / IT Management /
Work from anywhere: Allstream staff share their stories
Work from home has expanded to work from anywhere, whether that means working from the cottage, a beach or even off a boat. We talk to Allstream staff about the weirdest or coolest places they’ve ever worked from—and their go-to connectivity hacks.
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Fun / IT Management /
Workations: How to work from anywhere this summer
From Ibiza to Iceland, we can work from anywhere these days—and an industry has sprung up around workations. Whether you’re carrying a backpack, a briefcase or both this summer, here are some tech-related tools to keep you connected and productive on your travels.
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News / IT Management /
Will SD-WAN replace MPLS for hybrid work?
Digitalization and the hybrid work environment are increasing the demand for SD-WAN, including managed services. As traditional network architecture shifts from on-premise data centers to the cloud, how do legacy connectivity options stand up?
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7 healthcare trends and how technology can help
Cloud-based communication solutions offer immediate access to the latest communication tools without significant capital overhead, allowing healthcare providers to scale up as needed and easily accommodate new locations or remote workers.
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What you need to know about collaboration security
Enterprises that have embraced UC&C and UCaaS during the pandemic are now on the hunt for collaboration security solutions. Here are five things enterprises can do right now to make their collaboration platforms more secure.
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3 ways financial firms can protect consumer data
Financial institutions are a prime target for cyberattacks, especially in the era of remote work—yet they’re responsible for proactively protecting customer data. These three strategies can help to enhance compliance, avoid fines and improve trust with customers.
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Optimizing healthcare delivery with Cloud Connect
A private, dedicated connection to cloud storage and services such as Allstream’s Cloud Connect can give healthcare providers the speed and reliability they need—with an additional layer of security for greater peace of mind.
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How UCaaS will empower the future of work
Now that the “office or remote?” debate is settled, organizations are seeking technology to optimize hybrid work rather than simply enable it. Here are three reasons why UCaaS will play a starring role in enterprise strategies for the future of work.
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News / Customer Service /
How to stay competitive through virtual health
Patients increasingly expect virtual care options such as online bookings, secure messaging and videoconferencing from their healthcare providers. Here’s how to establish a high level of trust with your patients as you roll out telemedicine.
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UCaaS and SD-WAN: The next dynamic duo?
With the rise in hybrid work, UCaaS adoption is up and the SD-WAN market is sizzling. We take a look at why you might want to consider deploying both technologies in tandem, the pros and cons of this approach, and best practices to ensure a success rollout.
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News / IT Management /
How finance can make the most of remote conferencing
Here are a few ways that the banking and finance industry can benefit from the ubiquitous use of remote conferencing and ensure the best possible customer experience.
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