Gartner’s latest digital worker experience survey explores what workers really think about remote work, WFH productivity and virtual collaboration — and how IT and business leaders can adapt and prepare for the future of work in a post-pandemic world.
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Video meeting fatigue is real — and it’s why so many people are turning off their video … and tuning out. But AI has potential to dramatically improve the user experience for every virtual meeting participant, whether they’re at home or back in the office.
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Allstream’s Microsoft Teams integration with Call2Teams is a practical, simple add-on for existing UC Cloud Voice and Mitel on-premise customers that allows them to leverage the full suite of features of their existing UC solution in the MS Teams environment.
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As we start to think about life after the pandemic, Cisco execs share tips on how to make the hybrid workplace more engaging, inclusive and collaborative — for employees and their customers — during this week’s virtual Cisco Live conference.
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From hybrid work to more collaboration in the cloud and integrated in-app communication functionality, here’s a look at what lies ahead for unified communication and collaboration — according to expert panelists at this year’s Enterprise Connect virtual conference.
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As organizations get ready to go back to the office, the trends toward flexibility, virtual collaboration and intelligent office spaces all point toward a new hybrid workplace. But what does this mean for the traditional office and how can IT pros better support workers?
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2021 could be a ‘standout’ year in which a number of emerging technologies gain traction in data centres, according to the latest trends forecast from the Uptime Institute. At the top of the list? Accountability. We take a closer look at all five trends.
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With this solution, your voice access is fully integrated into your Teams environment, so pivoting from voice to IM and back to voice is as easy as pushing a button. But there are a host of other benefits, from built-in resiliency to security — all without breaking the bank.
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Hybrid work isn’t just a mishmash of WFH and going into the office. The goal is to make sure any environment ‘works’ for any employee — wherever it may be on any given day. But managing enterprise IT in a hybrid work model will present some new challenges.
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The post-pandemic office will likely look a whole lot different than it did at the start of 2020. So if your legacy PBX wasn’t serving you pre-pandemic, it might be time to start thinking about SIP trunking or hybrid SIP/PRI for the future of work.
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Even after the pandemic ends, WFH won’t — at least not immediately. New IDC research gives us a glimpse into how work from home is changing the corporate network and how companies are already planning to reshape their networks for the post-pandemic era.
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In a new webinar, Allstream hosts a panel of IT experts in the hospitality industry who discuss the challenges of personalization, the rise of cloud communication platforms and what we can expect from hotel brands in a world after COVID-19.
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Maybe you’re looking to upgrade your legacy system. Maybe you need more flexibility to support a remote workforce. If you’re deciding between SIP and PRI — or a hybrid of the two — there are a number of factors to consider for your current and future requirements.
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Unified communication and collaboration is on the rise, and this year it’s about to get a lot more integrated, intelligent and immersive. Here’s what to watch for in UCaaS, UC&C and SIP Trunking this year — including the rise of artificial intelligence in virtual meetings.
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Four or five years ago, the conversation around software-defined WANs was about saving money and getting a return on your investment. Now that’s at the bottom of the list, according to EMA’s latest research into WAN transformation, SD-WAN and SASE during the pandemic.
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Some tech predictions for this year are almost shoo-ins due to the pandemic, like the growth of cloud and remote work technologies. But what else could play out this year? Here’s a roundup of crucial tech trends to watch in 2021, courtesy of the IT analyst community.
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Despite the many, many challenges of 2020, it was also a rather exceptional year for technology such as cloud and UC&C. So as the year comes to a close, we look back at some of our favourite articles on expertIP during this unprecedented year.
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In a year when so much of our work and personal lives were forced to go virtual and remote, technology deserves credit for keeping us productive, informed, entertained and educated. Here’s a look back at some of the biggest technology stories of 2020.
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Even if you were already shoring up your defences — systems, networks and devices, in the office and remotely — the pandemic pushed this to the top of the IT security agenda with an unprecedented urgency. We look at what organizations can expect in the year ahead.
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We highlight the biggest tech trends that IDC expects to play out over the next 12 months — as well as the weak spot that could impact hybrid workforce and business automation efforts.
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The office doesn’t always look like an office anymore, and companies that continue to operate on old technology with limited options will miss out on improved employee and customer satisfaction that comes from adopting new UC platforms.
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The pandemic is accelerating digital disruption, from re-engineered networks to public cloud adoption. We sum up the key takeaways from the Canadian Telecom Summit held earlier this month, including key technologies driving this disruption and the challenges ahead.
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If the idea of spending tens of thousands of dollars on a state-of-the-art communication platform seems impossible right now, consider moving to a cloud communications solution. In fact, adopting a cloud or hybrid cloud solution can come with significant cost advantages.
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While WFH threats are on the rise, IoT security risks within traditional enterprise environments — across every industry vertical — are escalating as well. Here are 10 of the riskiest connected enterprise devices, from our SecTOR 2020 coverage.
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Cloud communications can provide customers with options beyond just a phone call. Whether it’s SMS or webchat, a phone call or an online conference, cloud communications give your customers the options they demand for the connection they want.
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