Three years ago we set out to improve our customer service. Here’s how we did it, and what we’re doing next. While we’ve made tremendous progress in serving our customers, we are committed to continuously improving and evolving with our customers.
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A secure, high-quality videoconferencing platform can help financial service professionals continue to deliver a top-notch customer experience. Here are four ways that videoconferencing can help financial firms adapt to an increasingly digital world.
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Cloud-based communication solutions offer immediate access to the latest communication tools without significant capital overhead, allowing healthcare providers to scale up as needed and easily accommodate new locations or remote workers.
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Financial institutions are a prime target for cyberattacks, especially in the era of remote work—yet they’re responsible for proactively protecting customer data. These three strategies can help to enhance compliance, avoid fines and improve trust with customers.
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A private, dedicated connection to cloud storage and services such as Allstream’s Cloud Connect can give healthcare providers the speed and reliability they need—with an additional layer of security for greater peace of mind.
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Patients increasingly expect virtual care options such as online bookings, secure messaging and videoconferencing from their healthcare providers. Here’s how to establish a high level of trust with your patients as you roll out telemedicine.
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Here are a few ways that the banking and finance industry can benefit from the ubiquitous use of remote conferencing and ensure the best possible customer experience.
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From telemedicine to collaborating with specialists around the world, healthcare providers need to be able to connect with up-to-date patient information in real-time—and unified communications solutions can help them get there.
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Old-school landlines are reliable, but a cloud-based hotel phone system offers scalability and advanced features that can help brands differentiate themselves in a competitive market—all while cutting costs, improving customer satisfaction and enhancing guest and staff safety.
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The pandemic has strained healthcare systems around the world, whether public or private. But it has also shone a spotlight on how to improve these systems, which—in a post-pandemic world—could help to humanize healthcare and provide more personalized care.
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