Christine Wong, Author at expertIP

New tech jobs point to new directions for IT

By Christine Wong / Expert Blogger / September 14, 2017

Positions that are just starting to pop up in job postings reflect the evolution of mobility, security and analytics over the past few years. The flipside of newer tech jobs surging in demand, of course, is that older ones inevitably start to fall by the wayside.

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News / IT Management /

Is Bluetooth mesh the answer to IoT growing pains?

By Christine Wong / Expert Blogger / August 24, 2017

Tags: Bluetooth 5, Bluetooth mesh, IoT

Early adopters of the Internet of Things are discovering that along with its benefits are several pain points — from security to bandwidth issues. But brand-new mesh networking capabilities in the Bluetooth 5 wireless standard could ease some of these pains for network pros.

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urban informatization and network technology

News / Customer Service /

Kansas City leads way in building smarter cities

By Christine Wong / Expert Blogger / August 10, 2017

Tags: cisco, NLC, smart cities, Smart Cities Council

But many U.S. cities are falling behind in the global smart city race — in part, because they don’t treat citizens like ‘customers.’ The National League of Cities offers some advice on how local governments can ensure their networks are ready for smart services.

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News / Unified Communications /

Cloud-based UC gains traction

By Christine Wong / Expert Blogger / July 27, 2017

Tags: UCaaS

But stumbling blocks can still crop up when organizations adopt any technology. Here are potential speed bumps to be aware of — and prepare for — on the road to UCaaS.

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Stock market chart internet banking concept

News / IT Management /

Fintech in early stages of mass adoption

By Christine Wong / Expert Blogger / July 13, 2017

Tags: fintech, LaunchPad

Today, banks and fintechs are acting like comrades in innovation, not cutthroat competitors. But banks should be keeping tabs on the well-funded giants of the Internet; Google and Facebook have already gained the trust and loyalty of hundreds of millions of people.

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Businesswoman with big data virtual interface

News / Big Data /

AI takes big data to the next level

By Christine Wong / Expert Blogger / June 29, 2017

Tags: AI, DL, ML

Industry gurus shared their thoughts on artificial intelligence, deep learning and machine learning at Big Data Toronto — and how they will allow you to use big data in ways that either weren’t previously possible or never occurred to you before.

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Boss and his assistant working together in a happy environment

News / IT Management /

Millennials driving next-gen telecom: IDC report

By Christine Wong / Expert Blogger / June 8, 2017

Tags: NFV.5G, SDN, SIP Trunking

SDN, NFV and 5G wireless are poised to bring the next generation of telecommunications to the enterprise as wireless-enabled employees demand a mobile-centric, device-independent ability to communicate and collaborate, according to new research.

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News / Security /

Is AI the silver bullet for cybersecurity?

By Christine Wong / Expert Blogger / June 1, 2017

Tags: AI, cybersecurity

The three A’s — artificial intelligence, algorithms and automation — are game-changers when it comes to cybersecurity. But that doesn’t mean we should rely too heavily on AI (or on any one particular technology) in the fight against hackers and cyber attackers.

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News / IT Management /

From HaLow to 5G: The evolution of Wi-Fi

By Christine Wong / Expert Blogger / May 18, 2017

Tags: HaLow, MU-MIMO, Wi-Fi, WiGig

Wi-Fi probably isn’t top-of-mind when you think of tech trends, but new technical advancements are making it more relevant to the mobile world than ever.

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Multiple exposure shot of a group of businesspeople brainstorming together superimposed on a city at night

News / Unified Communications /

How AI will transform unified communications

By Christine Wong / Expert Blogger / May 4, 2017

Tags: AI, UC&C

Artificial intelligence is already changing the way UC&C contact centre applications work today. But industry experts say it has far greater potential to streamline collaboration, reduce unnecessary clutter and proactively find solutions to common employee problems.

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News / Cloud /

Cloud services: Don’t ‘set it and forget it’

By Christine Wong / Expert Blogger / April 27, 2017

Tags: cloud management, hybrid cloud

While a hybrid cloud IT environment creates many business benefits, it requires more care and watering, so to speak, than you might assume. Here’s how to deal with the extra technical complexities and develop specific skills to manage those complexities.

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News / IT Management /

Tech trends: What to expect in 2017

By Christine Wong / Expert Blogger / December 28, 2016

Tags: 2017 technology predictions, IT trends 2017

From AI and machine learning to industry-focused clouds, the latest tech is going to have a profound impact on the network. Here’s a look at what’s ahead, and how to plan accordingly.

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Illustration of a long shadow phone icon with a flame

Fun / IT Management /

2016’s weirdest, wackiest tech stories

By Christine Wong / Expert Blogger / December 21, 2016

Tags: Facebook, Samsung, Twitter

This year was chock full of wacky technology stories. Phones bursting into flames. A very public scandal over a private email server. And an insulted ex-tech exec with selective memory.

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OMNI-Channel concept for digital marketing and online shopping.Illustration EPS10.

News / Customer Service /

Canadian retailers struggling with omnichannel

By Christine Wong / Expert Blogger / December 14, 2016

Tags: CX, omnichannel

New Deloitte research shows merchants in this country are still dragging their heels on omnichannel customer experience (CX). Sears Canada is one retailer ready and willing to do what it takes to catch up to customer expectations.

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News / Customer Service /

Tech turns holiday shopping on its head

By Christine Wong / Expert Blogger / November 30, 2016

Tags: CIX, digital disruption

More shoppers are avoiding bricks-and-mortar stores in favour of online shopping during the holidays. Here’s what store-based merchants can do to adjust to the changing landscape.

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News / IT Management /

How AI will affect jobs in the new digital economy

By Christine Wong / Expert Blogger / November 21, 2016

Tags: AI, digital disruption, new digital economy

A study released at this year’s World Economic Forum predicts new technologies will eliminate five million jobs globally by 2020. One question IT workers should be asking now is whether their own jobs are at risk and, if so, what they can do about it.

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News / Security /

Why IT is missing the boat on cybersecurity

By Christine Wong / Expert Blogger / November 16, 2016

Tags: Accenture, cybersecurity

It’s not that corporate cybersecurity teams aren’t looking hard enough for threats and breaches, according to a survey by Accenture. It’s that they’re not looking in the right place.

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News / IT Management /

Get ready for the ‘fourth platform’

By Christine Wong / Expert Blogger / November 14, 2016

Tags: AI, augmented humanity, fourth platform, IDC

IDC unveils the next big tech trends — including augmented humanity — that will drive the IT industry over the coming years. Here’s how to get ready for the big changes ahead.

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News / Big Data /

Why retailers struggle with tech-savvy shoppers

By Christine Wong / Expert Blogger / November 7, 2016

Tags: big data, Retail Systems Research, RSR

With today’s mobile and analytics tools at their disposal, why don’t retailers ‘get’ what makes their customers tick? Analysts at Retail Systems Research share some thoughts on that.

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News / Security /

Are CAs keeping your mobile devices secure?

By Christine Wong / Expert Blogger / October 31, 2016

Tags: certificate authority, digital certificate, SecTor

Cracks — such as arduous vetting and suspect certificate authorities — are starting to show in the digital certificate system, which authenticates the identity of websites that interact with our mobile devices. Here’s what you need to know to keep your network communications safe.

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A 3D render of a padlock with binary data code. Digital and online security concept.

Events / Security /

Ransomware gets creative, targets smartphones

By Christine Wong / Expert Blogger / October 24, 2016

Tags: ransomware, SecTor

Today’s hackers don’t just encrypt your files and hold them hostage, promising to supply a decryption key after ransom is paid. Many of them also encrypt the file names and extensions and delete all shadow copies of your files. Here’s what you can do to both defend and mitigate.

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Email privacy is the broad topic dealing with issues of unauthorized access and inspection of electronic mail. This unauthorized access can happen while an email is in transit, as well as when it is stored on email servers or on a user computer. In countries with a constitutional guarantee of the secrecy of correspondence, whether email can be equated with letters and get legal protection from all forms of eavesdropping comes under question because of the very nature of email. This is especially important as more and more communication occurs via email compared to postal mail.

News / Security /

User training isn’t enough to stave off cyber attacks

By Christine Wong / Expert Blogger / October 17, 2016

Tags: security culture, security management

Security culture is not just related to awareness and training — it’s the sum of subconscious human behaviours that people repeat based on prior experiences and collectively held beliefs, according to one Gartner analyst. Here’s what to do about it.

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Young woman phoning the bank for credit card support

Events / Customer Service /

Banks ramp up mobility — at least for customers

By Christine Wong / Expert Blogger / October 11, 2016

Tags: Enterprise Mobility Summit, mobile banking

Banks are using mobile technology to make things better for customers. How about for their own employees? Let’s just say that transaction is still being processed, according to panelists at the Enterprise Mobility Summit last week in Toronto.

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News / Unified Communications /

Gartner weighs in on the evolution of UCaaS

By Christine Wong / Expert Blogger / October 3, 2016

Tags: Gartner, UC, UCaaS

Unified communications-as-a-service is now a viable alternative for many enterprise deployments, according to the research firm — but not all. Here’s how to determine if an on-premise or cloud-based solution is best for your organization.

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News / IT Management /

Canada can’t cope with IT skills shortage

By Christine Wong / Expert Blogger / September 26, 2016

Tags: Canadian IT jobs, IT hiring

There’s more need than ever to nurture homegrown tech talent as the skills crunch worsens, hi-tech employers have to import workers from overseas and their best talent heads to the U.S.

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Christine Wong

Recent Posts

New tech jobs point to new directions for IT

Is Bluetooth mesh the answer to IoT growing pains?

Kansas City leads way in building smarter cities

Cloud-based UC gains traction

Fintech in early stages of mass adoption

AI takes big data to the next level

Millennials driving next-gen telecom: IDC report

Is AI the silver bullet for cybersecurity?

From HaLow to 5G: The evolution of Wi-Fi

How AI will transform unified communications

Tech trends: What to expect in 2017

2016’s weirdest, wackiest tech stories

Canadian retailers struggling with omnichannel

Tech turns holiday shopping on its head

How AI will affect jobs in the new digital economy

Why IT is missing the boat on cybersecurity

Get ready for the ‘fourth platform’

Why retailers struggle with tech-savvy shoppers

Are CAs keeping your mobile devices secure?

Ransomware gets creative, targets smartphones

User training isn’t enough to stave off cyber attacks

Banks ramp up mobility — at least for customers

Gartner weighs in on the evolution of UCaaS

Canada can’t cope with IT skills shortage

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