The Editors, Author at expertIP

Q&A: What customer service means at Allstream

By The Editors / April 29, 2021

Tags: customer service, customer support, customer-centric

When it comes to customer service and support, actions speak louder than words. We talk to Gioele La Para, customer service manager at Allstream, about the evolution of customer support and what we’re doing to walk the talk.

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Resources / SIP Trunking /

Allstream launches Direct Routing for Microsoft Teams

By The Editors / March 4, 2021

Tags: Allstream Direct Routing for Microsoft Teams, WFH

With this solution, your voice access is fully integrated into your Teams environment, so pivoting from voice to IM and back to voice is as easy as pushing a button. But there are a host of other benefits, from built-in resiliency to security — all without breaking the bank.

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News / SIP Trunking /

Is legacy PBX holding you back? How SIP can help

By The Editors / February 18, 2021

Tags: SIP, SIP PRI, SIP Trunking

The post-pandemic office will likely look a whole lot different than it did at the start of 2020. So if your legacy PBX wasn’t serving you pre-pandemic, it might be time to start thinking about SIP trunking or hybrid SIP/PRI for the future of work.

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Resources / IT Management /

Hospitality trends in a post-pandemic world

By The Editors / February 4, 2021

In a new webinar, Allstream hosts a panel of IT experts in the hospitality industry who discuss the challenges of personalization, the rise of cloud communication platforms and what we can expect from hotel brands in a world after COVID-19.

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News / SIP Trunking /

SIP vs PRI: Finding the best communication solution

By The Editors / January 28, 2021

Tags: PRI, SIP, SIP Trunking, UC&C

Maybe you’re looking to upgrade your legacy system. Maybe you need more flexibility to support a remote workforce. If you’re deciding between SIP and PRI — or a hybrid of the two — there are a number of factors to consider for your current and future requirements.

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News / IT Management /

2020 year in review: Best of expertIP

By The Editors / December 31, 2020

Tags: 2020 year in review, best of 2020

Despite the many, many challenges of 2020, it was also a rather exceptional year for technology such as cloud and UC&C. So as the year comes to a close, we look back at some of our favourite articles on expertIP during this unprecedented year.

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News / IT Management /

Top tech trends shaping the hospitality industry

By The Editors / September 24, 2020

Tags: cloud voice, hospitality, SIP Trunking

David Burtnik is an account executive with Allstream, specializing in the hospitality sector. Over the past 35 years, he’s worked with hundreds of hotels including every major brand in his market and multiple independent hotels. He talks to expertIP about the unique challenges facing the...

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News / Unified Communications /

How UC can help businesses manage uncertainty

By The Editors / August 27, 2020

Tags: UC, UCCV, unified communications

We talk to Lesley McKibbon, lead project manager for Allstream’s UC operations, about how unified communication tools and managed IT services can keep businesses connected — and productive — during the COVID-19 pandemic.

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Fun / IT Management /

Our top 11 podcast picks for summer listening

By The Editors / July 30, 2020

Tags: podcasts

You might be spending more time at home this summer—whether working from home or taking a staycation. So kick back, soak up the sun and immerse yourself in one of our favourite podcasts, from WFH tips and tricks to thought leadership on the latest tech.

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Fun / IT Management /

8 books for your summer (pandemic) reading list

By The Editors / July 16, 2020

Tags: books, reading list

Whether to further your personal or career goals, or just to escape for a moment into a world without face masks and physical distancing requirements, here’s a list of our summer reading picks—some hot off the press, and some oldies but goodies.

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News / IT Management /

How Allstream went virtual with sales training

By The Editors / June 18, 2020

Tags: COVID-19, online training, sales training, virtual onboarding, WFH

COVID-19 has put an end to live trainings for the foreseeable future, so Teresa Nelson, Allstream’s Sales Training Manager, set up a web-based training program to virtually onboard new sales employees. Here’s how she made the sudden switch to virtual onboarding.

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News / IT Management /

WFH tips and takeaways from the Allstream team

By The Editors / May 19, 2020

Tags: COVID-19, video conferencing, WFH, work from home

As we shelter in place during COVID-19, we’re learning a few things about working from home. expertIP talked to members of the Allstream team about what they’ve learned so far and what they’ll bring back to the office when we get to the other side of this global pandemic.

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Working from home during the coronavirus pandemic

News / Business Continuity /

Coronavirus: Working from home is now a necessity

By The Editors / March 17, 2020

It’s not business as usual. But during unprecedented times—like the global coronavirus pandemic we’re experiencing now—cloud-based communications and collaboration technologies can help remote employees stay connected and businesses stay afloat.

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News / IT Management /

Kari’s Law and E911: Is your phone system compliant?

By The Editors / February 27, 2020

Tags: 911, e911, emergency calls, Kari's Law, Ray Baum's Act

New 911 regulations that combine Kari’s Law and RAY BAUM’S Act will ensure emergency calls are truly accessible—and it’s all in the name of saving lives. Here’s a rundown of the new rules, what compliance means and why it’s so important.

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News / IT Management /

Year in review: 10 of our favourite expertIP tech blogs

By The Editors / January 2, 2020

Tags: tech trends, year in review

Over the past month, we’ve gazed into the crystal ball to predict what the year ahead will bring. Now we’ll look at some of the biggest enterprise tech trends that shaped our world last year — and will continue to influence IT networking in 2020.

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News / IT Management /

How SD-Internet can boost business connectivity

By The Editors / December 12, 2019

Tags: connectivity, SD-Internet, SD-WAN, software defined networking

While next-gen technologies such as 5G and Wi-Fi 6 promise to dramatically improve connectivity, SD-WANs and SD-Internet will provide a foundation for network evolution.

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Events / IT Management /

Allstream launches brand refresh and core values

By The Editors / November 7, 2019

Last month, Allstream celebrated a brand refresh with mini-celebrations across North America—an opportunity to communicate its core brand values to customers, unify employees under those core values and tell the Allstream story, including a new unified product suite.

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Fun / IT Management /

5 hot podcasts for hot summer days

By The Editors / August 1, 2019

Tags: podcasts

While there’s an overwhelming choice of podcasts out there, we’ve narrowed it down with a few of our favourite picks for summer listening that are as entertaining as they are informative.

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Fun / IT Management /

Best summer reads for IT pros

By The Editors / July 4, 2019

Summer is finally here, so we’ve put together a list of reading recommendations — both from Allstream staff and the editors — to enjoy on your much-deserved downtime.

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News / IT Management /

Why cross-border connectivity is essential for DX

By The Editors / May 30, 2019

Tags: cloud, cross-border connectivity, DX

Cloud-based communications can turn a phone system into a collaboration tool, helping to transform the way an organization runs its business — particularly for those wanting to extend or expand their business across the border.

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Resources / IT Management /

5 ways a new phone system can impact your business

By The Editors / May 2, 2019

Tags: collaboration, phone systems, UC

Maybe you aren’t using rotary phones or fax machines in your office, but when was the last time you thought about upgrading your phone system? Most businesses wait at least 10 years between system upgrades — and a lot has changed in the past decade.

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Resources / IT Management /

Should your phone system be in the cloud?

By The Editors / February 7, 2019

It’s time to replace your legacy phone system — but, unlike a decade ago, this isn’t a simple hardware upgrade. Now you have choices: Do you stick with an on-premises system, or do you move into the cloud? Or try to find a combination of both?

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Resources / IT Management /

6 reasons to upgrade your business phone system

By The Editors / January 24, 2019

Finding a new phone system isn’t just about meeting your hardware needs, but also boosting employee productivity, improving the customer experience and building a foundation for new technologies such as AI — and our new eBook will guide you through the process.

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Events / IT Management /

Events: Top tech conferences to attend this winter

By The Editors / January 3, 2019

Tags: conference, event, summit

Some New Year resolutions are harder to keep than others. That new diet or exercise plan may fall by the wayside in a few months (or days), but one resolution that’s easier to keep is a commitment to developing your skills and increasing your knowledge base.

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News / IT Management /

Our favourite expertIP blogs of 2018

By The Editors / December 20, 2018

It’s that time of year, when we reflect upon the past 12 months — and frantically finish our holiday shopping, prepare to see in-laws and let our gym routine fall into disarray. Amid the chaos, we’ve taken a breather to reflect on the top tech trends that shaped our world in 2018.

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The Editors

Recent Posts

Q&A: What customer service means at Allstream

Allstream launches Direct Routing for Microsoft Teams

Is legacy PBX holding you back? How SIP can help

Hospitality trends in a post-pandemic world

SIP vs PRI: Finding the best communication solution

2020 year in review: Best of expertIP

How UC can help businesses manage uncertainty

Our top 11 podcast picks for summer listening

8 books for your summer (pandemic) reading list

How Allstream went virtual with sales training

WFH tips and takeaways from the Allstream team

Coronavirus: Working from home is now a necessity

Kari’s Law and E911: Is your phone system compliant?

Year in review: 10 of our favourite expertIP tech blogs

How SD-Internet can boost business connectivity

Allstream launches brand refresh and core values

5 hot podcasts for hot summer days

Best summer reads for IT pros

5 ways a new phone system can impact your business

Should your phone system be in the cloud?

6 reasons to upgrade your business phone system

Events: Top tech conferences to attend this winter

Our favourite expertIP blogs of 2018

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