The Editors, Author at expertIP

How Allstream went virtual with sales training

By The Editors / June 18, 2020

Tags: COVID-19, online training, sales training, virtual onboarding, WFH

COVID-19 has put an end to live trainings for the foreseeable future, so Teresa Nelson, Allstream’s Sales Training Manager, set up a web-based training program to virtually onboard new sales employees. Here’s how she made the sudden switch to virtual onboarding.

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News / IT Management /

WFH tips and takeaways from the Allstream team

By The Editors / May 19, 2020

Tags: COVID-19, video conferencing, WFH, work from home

As we shelter in place during COVID-19, we’re learning a few things about working from home. expertIP talked to members of the Allstream team about what they’ve learned so far and what they’ll bring back to the office when we get to the other side of this global pandemic.

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Working from home during the coronavirus pandemic

News / Business Continuity /

Coronavirus: Working from home is now a necessity

By The Editors / March 17, 2020

It’s not business as usual. But during unprecedented times—like the global coronavirus pandemic we’re experiencing now—cloud-based communications and collaboration technologies can help remote employees stay connected and businesses stay afloat.

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News / IT Management /

Kari’s Law and E911: Is your phone system compliant?

By The Editors / February 27, 2020

Tags: 911, e911, emergency calls, Kari's Law, Ray Baum's Act

New 911 regulations that combine Kari’s Law and RAY BAUM’S Act will ensure emergency calls are truly accessible—and it’s all in the name of saving lives. Here’s a rundown of the new rules, what compliance means and why it’s so important.

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News / IT Management /

Year in review: 10 of our favourite expertIP tech blogs

By The Editors / January 2, 2020

Tags: tech trends, year in review

Over the past month, we’ve gazed into the crystal ball to predict what the year ahead will bring. Now we’ll look at some of the biggest enterprise tech trends that shaped our world last year — and will continue to influence IT networking in 2020.

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News / IT Management /

How SD-Internet can boost business connectivity

By The Editors / December 12, 2019

Tags: connectivity, SD-Internet, SD-WAN, software defined networking

While next-gen technologies such as 5G and Wi-Fi 6 promise to dramatically improve connectivity, SD-WANs and SD-Internet will provide a foundation for network evolution.

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Events / IT Management /

Allstream launches brand refresh and core values

By The Editors / November 7, 2019

Last month, Allstream celebrated a brand refresh with mini-celebrations across North America—an opportunity to communicate its core brand values to customers, unify employees under those core values and tell the Allstream story, including a new unified product suite.

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Fun / IT Management /

5 hot podcasts for hot summer days

By The Editors / August 1, 2019

Tags: podcasts

While there’s an overwhelming choice of podcasts out there, we’ve narrowed it down with a few of our favourite picks for summer listening that are as entertaining as they are informative.

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Fun / IT Management /

Best summer reads for IT pros

By The Editors / July 4, 2019

Summer is finally here, so we’ve put together a list of reading recommendations — both from Allstream staff and the editors — to enjoy on your much-deserved downtime.

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News / IT Management /

Why cross-border connectivity is essential for DX

By The Editors / May 30, 2019

Tags: cloud, cross-border connectivity, DX

Cloud-based communications can turn a phone system into a collaboration tool, helping to transform the way an organization runs its business — particularly for those wanting to extend or expand their business across the border.

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Resources / IT Management /

5 ways a new phone system can impact your business

By The Editors / May 2, 2019

Tags: collaboration, phone systems, UC

Maybe you aren’t using rotary phones or fax machines in your office, but when was the last time you thought about upgrading your phone system? Most businesses wait at least 10 years between system upgrades — and a lot has changed in the past decade.

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Resources / IT Management /

Should your phone system be in the cloud?

By The Editors / February 7, 2019

It’s time to replace your legacy phone system — but, unlike a decade ago, this isn’t a simple hardware upgrade. Now you have choices: Do you stick with an on-premises system, or do you move into the cloud? Or try to find a combination of both?

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Resources / IT Management /

6 reasons to upgrade your business phone system

By The Editors / January 24, 2019

Finding a new phone system isn’t just about meeting your hardware needs, but also boosting employee productivity, improving the customer experience and building a foundation for new technologies such as AI — and our new eBook will guide you through the process.

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Events / IT Management /

Events: Top tech conferences to attend this winter

By The Editors / January 3, 2019

Tags: conference, event, summit

Some New Year resolutions are harder to keep than others. That new diet or exercise plan may fall by the wayside in a few months (or days), but one resolution that’s easier to keep is a commitment to developing your skills and increasing your knowledge base.

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News / IT Management /

Our favourite expertIP blogs of 2018

By The Editors / December 20, 2018

It’s that time of year, when we reflect upon the past 12 months — and frantically finish our holiday shopping, prepare to see in-laws and let our gym routine fall into disarray. Amid the chaos, we’ve taken a breather to reflect on the top tech trends that shaped our world in 2018.

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Events / IT Management /

Events: Top tech conferences to attend this fall

By The Editors / August 30, 2018

Tags: conferences, Events

Take a cue from students heading back to school and take your IT skills to the next level at the many conferences, summits and expos on offer over the coming months — while networking with the best in the business. Here are some of our top picks:

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News / Security /

Are your remote workers a security hazard?

By The Editors / August 2, 2018

More people are working remotely these days, but malicious actors aren’t taking a break — so we can never fully let our guard down when it comes to digital security.

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Fun / IT Management /

Summer school: An IT pro’s reading list

By The Editors / July 5, 2018

Tags: books, IT resources

It’s summer — time to unwind, and reach for that mystery or science fiction novel you’ve been meaning to read. But just as students are encouraged to keep up their learning during the summer months, we too, as adults, can use this time to build our knowledge base.

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Music and radio podcast smartphone app design placed on a mobile phone screen.

Fun / IT Management /

10 podcasts for IT pros

By The Editors / May 10, 2018

Tags: podcasts

You’re busy, but you want to keep up with the latest tech news and trends — or laugh at jokes only techies would find funny. Here’s our curated list of podcasts that are worth a listen on the treadmill, with your morning coffee or on your daily commute.

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Human feet in colorful winter socks on the floor and hands with book. Closeup view

Fun / IT Management /

Books to read in 2018: A reading list for IT pros

By The Editors / January 18, 2018

Tags: business books

With the start of a new year comes new resolutions. Whether you’re looking to fast-track your career or simply escape into a good book, here are our picks for your winter reading list.

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News / Customer Service /

Q&A: Growing Allstream’s customer lifetime value

By The Editors / December 14, 2017

Tags: CLM, customer experience

Allstream’s Product & Customer Lifecycle Management Group has a mandate to create, grow and sustain customer lifetime value across all platforms and channels, in addition to traditional product management.

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Resources / SIP Trunking /

Q&A: What’s next for Allstream SIP Trunking

By The Editors / October 26, 2017

Tags: SIP, SIP Trunking

JC De Jesus leads Allstream’s NGN SIP Trunking Product Group, responsible for product design and delivery in North America. He talks to expertIP about Allstream’s SIP Trunking pedigree, next-generation capabilities and expansion plans for the year ahead.

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Resources / Unified Communications /

Q&A: Allstream’s UC lead talks strategy, innovation

By The Editors / September 5, 2017

Tags: UC

expertIP sits down with Robert Hamer, who leads Allstream’s Unified Communications Strategic Product Group (SPG), to talk about trends in UC, how Allstream is innovating in this space and what customers can expect in the months to come.

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Events / IT Management /

Event listings: Back to school for IT pros

By The Editors / August 17, 2017

Tags: conferences, Events

expertIP looks at some of the top events and conferences in North America (and beyond) taking place this fall to brush up on your IT skills and advance your career.

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News / IT Management /

Leading the ‘new’ Allstream

By The Editors / May 25, 2017

Tags: Allstream, Electric Lightwave, Zayo

We talk to Allstream COO Raymond Lahoud about being a ‘brand refocused,’ new cross-border capabilities, and what customers can expect now and in the year ahead.

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The Editors

Recent Posts

How Allstream went virtual with sales training

WFH tips and takeaways from the Allstream team

Coronavirus: Working from home is now a necessity

Kari’s Law and E911: Is your phone system compliant?

Year in review: 10 of our favourite expertIP tech blogs

How SD-Internet can boost business connectivity

Allstream launches brand refresh and core values

5 hot podcasts for hot summer days

Best summer reads for IT pros

5 ways a new phone system can impact your business

Should your phone system be in the cloud?

6 reasons to upgrade your business phone system

Events: Top tech conferences to attend this winter

Our favourite expertIP blogs of 2018

Events: Top tech conferences to attend this fall

Are your remote workers a security hazard?

Summer school: An IT pro’s reading list

10 podcasts for IT pros

Books to read in 2018: A reading list for IT pros

Q&A: Growing Allstream’s customer lifetime value

Q&A: What’s next for Allstream SIP Trunking

Q&A: Allstream’s UC lead talks strategy, innovation

Event listings: Back to school for IT pros

Leading the ‘new’ Allstream

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