The Editors

The expertIP editorial team consists of industry professionals from the communications, design, marketing and IP networking sectors. Together they provide editorial oversight and creative directions to all content decisions pertaining to the blog. To contact the editors, please email expertIP@allstream.com

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News / Customer Service /

Q&A: Growing Allstream’s customer lifetime value

By The Editors / December 14, 2017

Tags: CLM, customer experience

Allstream’s Product & Customer Lifecycle Management Group has a mandate to create, grow and sustain customer lifetime value across all platforms and channels, in addition to traditional product management.

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Resources / SIP Trunking /

Q&A: What’s next for Allstream SIP Trunking

By The Editors / October 26, 2017

Tags: SIP, SIP Trunking

JC De Jesus leads Allstream’s NGN SIP Trunking Product Group, responsible for product design and delivery in North America. He talks to expertIP about Allstream’s SIP Trunking pedigree, next-generation capabilities and expansion plans for the year ahead.

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Resources / Unified Communications /

Q&A: Allstream’s UC lead talks strategy, innovation

By The Editors / September 5, 2017

Tags: UC

expertIP sits down with Robert Hamer, who leads Allstream’s Unified Communications Strategic Product Group (SPG), to talk about trends in UC, how Allstream is innovating in this space and what customers can expect in the months to come.

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Events / IT Management /

Event listings: Back to school for IT pros

By The Editors / August 17, 2017

Tags: conferences, Events

expertIP looks at some of the top events and conferences in North America (and beyond) taking place this fall to brush up on your IT skills and advance your career.

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News / IT Management /

Leading the ‘new’ Allstream

By The Editors / May 25, 2017

Tags: Allstream, Electric Lightwave, Zayo

We talk to Allstream COO Raymond Lahoud about being a ‘brand refocused,’ new cross-border capabilities, and what customers can expect now and in the year ahead.

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Businessman touching lamp idea

Bloggers / Weekly Tech Bytes /

Trump woos tech leaders

By The Editors / December 16, 2016

Tags: amazon, Popcorn Time, Uber

President-elect delivers a friendly message to America’s tech leaders, California delivers an unfriendly one to Uber, Amazon delivers popcorn by drone, and Popcorn Time delivers treachery via the Internet. This week’s tech roundup delivers the goods.

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Arrows for adding products to Shopping basket or shopping cart illustration concept. EPS 10 file. Transparency effects used on highlight elements.

Bloggers / Weekly Tech Bytes /

Amazon Go kills off superstore checkouts

By The Editors / December 9, 2016

Tags: Amazon Go, Pebble, TalkTalk

Everyone wants to reinvent everything this week. Amazon’s doing it with supermarkets, Microsoft wants to do it with search, and Apple is probably doing it with cars. It’s all in our weekly tech roundup of the Web’s most interesting stories.

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Sofia, Bulgaria - April 24, 2014: Studio shot of bitcoin in a row on black background . Bitcoin - bit coin BTC the new virtual money

Bloggers / Weekly Tech Bytes /

Hacker holds San Francisco transit to ransom

By The Editors / December 2, 2016

Tags: AI, bitcoin, ransomware

Ransomware attack ruins a transport manager’s week, the IRS wants bitcoin users to complete their taxes, AI researchers have gone completely bonkers, and a European police officer proves that everything is completely broken. Here’s your weekly tech roundup.

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People walking in a city square composited with a grid of glowing, electronic numbers.

Bloggers / Weekly Tech Bytes /

Canadians could try harder on digital privacy

By The Editors / November 25, 2016

Tags: AI, privacy

Canadians aren’t that privacy-savvy, but they are happy with their digital services. Headphones are learning to spy on you, computers are learning to lip read and Facebook is learning that censorship might just pay. It’s all in this week’s tech roundup.

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Bloggers / Weekly Tech Bytes /

What your phone’s surface says about you

By The Editors / November 18, 2016

Tags: Facebook, LinkedIn, privacy

Another hacked swinger site, a whole other kind of dirt on your phone, Russia kills off Facebook, and Facebook kills off its users. Oh, and what the heck is happening in Trumpville? Read on for this week’s tech roundup.

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Stressed leader sitting at the head of table at staff meeting

Bloggers / Weekly Tech Bytes /

Tech titans tense over Trump

By The Editors / November 11, 2016

Tags: CSIS, Facebook

Silicon Valley prepares for change, Facebook promises to improve misinformation on its newsfeed and CSIS tries to defend its handling of citizen data. It’s been quite a week — read all about it in our latest tech roundup.

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Bloggers / Weekly Tech Bytes /

Election battle moves to cyberspace

By The Editors / November 4, 2016

Tags: online piracy, U.S. presidential election 2016

An increasingly bizarre election plays out on the Internet with spy stories, fake ads and misinformation. An insurance firm wants to read your Facebook posts, one girl really shouldn’t be allowed near a phone, and a beleaguered granny fights back against copyright meanies.

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cyber hacker concept with binary codes

Bloggers / Weekly Tech Bytes /

Internet of Pings brings Web to its knees

By The Editors / October 28, 2016

Tags: Dyn, IoT malware

Hackers said last week’s DDoS apocalypse was a precursor to something larger and scarier. Don’t worry, though, because Apple’s new Macbook Pros have a nifty new touch bar, and Microsoft just launched a spinny fondlewheel. So it’s all going to be OK.

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Bloggers / Weekly Tech Bytes /

Ecuador cuts off WikiLeaks founder

By The Editors / October 21, 2016

Tags: AI, bots, Wikileaks

WikiLeaks battles for connectivity, Facebook acts like a Victorian preacher, Jeff Bezos wants to conquer space, and more tech bigwig idiocy. Oh, and a robotic Joey Tribbiani. Enjoy.

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Brain made out of circuits like artificial Intelligence

Bloggers / Weekly Tech Bytes /

Learning to survive in an AI world

By The Editors / October 14, 2016

Tags: AI, analytics, Free Basics

Politicians want to deliver us from AI-magaddon. Facebook may deliver free Internet to poor America. Samsung stops delivering exploding phones. And one guy just can’t get a nice cup of tea. Read all about it in this week’s tech roundup.

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Three mobile phone in communication

Bloggers / Weekly Tech Bytes /

Pixel throws hat into smartphone ring

By The Editors / October 7, 2016

Tags: banking automation, ICAAN, smartphones

The Google Pixel explodes onto the phone circuit, customer dissatisfaction with the iPhone explodes into a lawsuit and the Samsung Galaxy Note 7 just continues to explode. All this, Twitter trouble, ownership, robot children and industry sexism grace our tech lineup this week.

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An Internet bot, also known as web robot, WWW robot or simply bot, is a software application that runs automated tasks over the Internet. Typically, bots perform tasks that are both simple and structurally repetitive, at a much higher rate than would be possible for a human alone. The largest use of bots is in web spidering, in which an automated script fetches, analyses and files information from web servers at many times the speed of a human. Each server can have a file called robots.txt, containing rules for the spidering of that server that the bot is supposed to obey or be removed.Another, more malicious use of bots is the coordination and operation of an automated attack on networked computers, such as a denial-of-service attack by a botnet. Internet bots can also be used to commit click fraud and more recently have seen usage around MMORPG games as computer game bots. A spambot is an internet bot that attempts to spam large amounts of content on the Internet, usually adding advertising links.

Bloggers / Weekly Tech Bytes /

Rampaging webcams take over Internet

By The Editors / September 30, 2016

Tags: AI, botnet

Webcams take over the Internet, Blackberry outsources phone manufacturing and a small green frog becomes a target of hatred. Oh, and AI companies begin determining how to stop AI from taking over the world. What could possibly go wrong?

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Intelligent controlled car, smart navigation.Automobile sensors use in self-driving cars .Autonomous self-driving driverless Car

Bloggers / Weekly Tech Bytes /

U.S. publishes self-driving car guidelines

By The Editors / September 23, 2016

Tags: driverless cars, robots

This week saw the U.S. government thinking hard about self-driving cars, and the British thinking hard about robot ethics. It saw radio waves that know how you feel, and Silicon Valley tech firms that don’t seem to care. Read all about it in our tech roundup.

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A padlock icon on a circuit board background. Online security concept

Bloggers / Weekly Tech Bytes /

Alleged DDoS-for-hire masterminds busted

By The Editors / September 16, 2016

Tags: vDOS

HP exits one business, losing billions, and enters another, spending billions. Samsung’s phones continue exploding. Facebook finds the courage to apologize for bizarre censorship, and Apple finds the courage to annoy thousands of users. It’s just another week in IT.

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Secure system concept

Resources / Security /

Talking shop (and SOC) with Zayo’s VP of Managed Cyber Security

By The Editors / September 12, 2016

Tags: GSOC, MSSP

We talk to Mike Vamvakaris about the current threat landscape, how it’s evolving and why Zayo is launching a Global Security Operations Center.

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Bloggers / Weekly Tech Bytes /

Satellite connectivity ambitions go up in smoke

By The Editors / September 2, 2016

Tags: hackers, satellites, smartphones

It’s been an incendiary week in IT, and in some cases we mean that literally. Fires of all kinds are raging at Facebook, Apple, Dropbox and Samsung. Read all about it in our tech roundup.

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Bloggers / Weekly Tech Bytes /

A roller coaster of a week for IT security

By The Editors / August 26, 2016

Tags: Citizen Lab, NSO Group

Ashley Madison cheats at security, WhatsApp backtracks on privacy promises, tech firms vow to stamp out robocallers and a secret iPhone vuln surfaces. It’s all in this week’s tech roundup.

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Bloggers / Weekly Tech Bytes /

Snowden fingers Russia for NSA hack

By The Editors / August 19, 2016

Tags: Fuschia, Locky, Shadow Brokers

The U.S. government’s electronic spy agency lost some secret files and Google puts its own online. China is putting quantum physics up in space, and Uber wants to put drivers out of work. And this week’s dingbat of the week is a doozie.

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Bloggers / Weekly Tech Bytes /

Airline in hot seat after IT systems grounded

By The Editors / August 12, 2016

Tags: messenger bot, QuadRooter

Delta’s IT makes a crash landing, phones and cars are all apparently broken and journalists are misusing hookup apps. But it’s all going to be OK, because Obama now has a Facebook chatbot. Read all about it in this week’s tech roundup.

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Bloggers / Weekly Tech Bytes /

Bitcoin belly flops as Bitfinex braves burgalry

By The Editors / August 5, 2016

Tags: Bitfinex, Black Hat, Rocket Kitten

It’s been a hacky kind of a week in tech. Bitcoins were stolen, and allegedly Yahoo accounts too. Cars were controlled by people who weren’t driving them, and government spooks used trawled messaging networks. Read on to find out why you should be paranoid.

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