A keen interest in understanding the how’s and why’s of human behavior and decision-making led Maelyn to embrace a career in marketing research. She brings 15 years of research experience in financial services, consumer packaged goods and telecommunications. As Senior Manager, Customer Insight at Allstream, Maelyn is a passionate champion of the voice of the customer. A Certified Net Promoter Associate, she advocates the use of customer feedback and insights to drive meaningful improvements in the experience Allstream delivers to internal and external customers.
In a world that thrives on ensuring acceptable, err… minimum standards in service, it’s about going out of your way. What kind of difference are you making?Read post