A keen interest in understanding the how’s and why’s of human behavior and decision-making led Maelyn to embrace a career in marketing research. She brings 15 years of research experience in financial services, consumer packaged goods and telecommunications. As Senior Manager, Customer Insight at Allstream, Maelyn is a passionate champion of the voice of the customer. A Certified Net Promoter Associate, she advocates the use of customer feedback and insights to drive meaningful improvements in the experience Allstream delivers to internal and external customers.
For IT professionals, customer service excellence means taking it personally
In a world that thrives on ensuring acceptable, err… minimum standards in service, it’s about going out of your way. What kind of difference are you making?
Read post 
LinkedIn
Twitter
Facebook
YouTube
Google+
Blog