Many contact center operations are moving to cloud for its flexibility, scalability, lower operating costs and greater ease in adding new CX channels and enhancement tools like AI. Here’s a checklist of best practices to help with your enterprise CCaaS migration.
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The hastened march to cloud makes sense during an ongoing pandemic where virtually everything has gone virtual. But what shape will that cloud take over the next three years? Here are some of Gartner’s top predictions for enterprise cloud by 2025.
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PBX systems helped organizations stay connected through the pandemic, and productivity features like video and mobility are making cloud-based UC critical in the work-from-anywhere era. At the same time, SIP Trunking could help to further boost performance.
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Improve speed, reliability and security with a dedicated connection to AWS cloud apps and infrastructure, along with the signature Allstream commitment to customer care.
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After the rapid pivot to remote and hybrid work models in 2020, many companies are reviewing their traditional in-person office models and discussing how to create more flexible arrangements — including cloud communications — for the future of work.
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If the idea of spending tens of thousands of dollars on a state-of-the-art communication platform seems impossible right now, consider moving to a cloud communications solution. In fact, adopting a cloud or hybrid cloud solution can come with significant cost advantages.
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Considering that many business systems are moving to a cloud model, does it make sense to stay with an on-premise communication system? Here are five factors to consider when comparing the total cost of a premise-based solution to a cloud-based one.
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In the era of cloud, working from home has never been easier. Cloud communication solutions open more doors for real-time collaboration across functional and geographical boundaries — and free up the IT department to work on other initiatives.
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The new COVID-era enterprise cloud will become more interconnected, integrated, secure, hybridized, intelligent and automated — with a more centralized infrastructure that allows for local data optimization at the edge.
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Besides tapping into technologies like secure access service edge and zero trust network access amid an ongoing talent shortage, what can organizations do to secure — and optimize — their cloud systems for the remainder of the pandemic?
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More investment is flowing into the cloud as a direct result of COVID-19 and the rush to set up remote workers. But how will that affect parts of enterprise IT which, as a result, now have to make do with a smaller portion of the technology budget?
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U.S. regulators are starting to put a bit of heat on public cloud providers—and the enterprise organizations that use their services. But liability for data breaches ultimately lies with cloud customers. Here’s what you can do to make sure you’re protected.
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From hybrid to edge, one Gartner analyst clarifies some common illusions about cloud that obscure what enterprises really know about it — and refutes one giant myth around security.
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Cloud is maturing and evolving, and that means cloud strategies are maturing and evolving, too. Here’s what you need to know about repatriation, the ‘new’ hybrid cloud and taking an application-first approach to your cloud strategy.
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These days, cloud is about more than access to cheap servers. The evolving world of multicloud is complex and requires a new approach to managing cloud — but it will also be a key enabler of innovation and digital transformation in the coming year.
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With its ability to prioritize data close to the edge of the network, fog computing could ease the burden on cloud for data-intensive technologies such as 5G, the Internet of Things, virtual reality and artificial intelligence.
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If you’re stuck in a ‘digital deadlock,’ blending hybrid cloud with on-prem platforms could speed up your digital transformation projects — particularly when it comes to unified communication and collaboration.
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Cloud is growing up, and it’s going to look a lot different over the coming decade than it does now. You’re probably already using cloud – many clouds, in fact. But as you shift toward digital business, you’ll need a new strategy to reflect this new reality.
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A multi-cloud IT environment can quickly spiral out of control, particularly when multiple cloud services across multiple vendors are being used by multiple parts of the business. A multi-cloud strategy is critical for turning sprawl and complexity into competitive advantage.
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While a hybrid cloud IT environment creates many business benefits, it requires more care and watering, so to speak, than you might assume. Here’s how to deal with the extra technical complexities and develop specific skills to manage those complexities.
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From clouds with machine-learning capabilities to the rise of the intercloud — where a cloud incorporates numerous cloud platforms, even from competitors — there’s plenty of movement in this space. Here’s a look at what’s next for cloud computing.
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The CASB market is shifting and shaking, which makes it hard for IT decision makers to figure out which solution best suits their needs. Here’s what you need to know if you’re considering this protective technology for your cloud services.
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It’s difficult for IT to guarantee security in a cloud environment at the best of times, but even more so when dealing with an unknown quantity. Restricting employees from using unapproved services is an obvious answer — but the stick rarely works without a carrot.
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Container virtualization in the latest buzzword in cloud computing — and it could enhance VM performance. But is this new IT architecture right for your business?
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Why you need to do a cloud cleanup, stop trying to go it alone and start using cloud to drive your business — not just enable it.
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