Shut down any IT transformation project that leaves out this essential word
Allstream’s vice-president of customer operations speaks at the TM World Forum Live in France about leading major change in business
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The uncomfortable conversation that can transform customer service
Allstream president Mike Strople appears at the recent Canadian Telecom Summit to offer some advice on dealing with SLAs and more
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Banking customer experiences shouldn’t look this bad
CapGemini’s World Retail Banking Report suggests tech plays a role in both the problems and the possible solutions
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What ‘customer experience’ should mean to IT departments
Forrester Research analysts say technology teams, particularly in financial services and retail, need to better define what customer experience means and change their processes accordingly
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The 3 social media issues that keep CMOs up at night
Savvy marketers are quickly adapting their strategies and allocating resources to new online channels, but a number of uncertainties remain. How to balance the opportunities with the risks
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expertIP Wins B2B Website Boomerang Award
One of Quebec’s most prestigious marketing and communications prizes goes to Allstream’s online community in recognition of great content and design
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IT success means balancing these competing objectives
RADIO RECAP Allstream’s director of field solutions marketing stops by 570News to talk about what customers should expect from service providers
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5 Ways Canadian financial service firms can innovate with IT
An except from a recent report from ICTC shows some interesting ways banks and other institutions can improve customer service and win more business
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Windows Phone 8 Live Tiles could be the IT dashboard we’ve dreamed of
No one’s looking at Microsoft’s new mobile platform as a corporate computing tool. Here’s why they should
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For IT professionals, customer service excellence means taking it personally
In a world that thrives on ensuring acceptable, err… minimum standards in service, it’s about going out of your way. What kind of difference are you making?
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How CIOs can pick partners who unleash innovation
Give vendors the right challenges and they’ll do more than simply provide IT products and services. They’ll provide real ideas that can transform the business
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Stop managing IT. Start managing experiences
Most people expect the worst when they think about customer service, especially in IT. Understand why service ubiquity raises expectations higher, and how to begin meeting them
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Making Your Service Provider a Trusted Ally
Post #3: The Conversation About Customer Service
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Network Service Interruptions: Getting Prepared
Post #2: The Conversation About Customer Service
Read post 6 Things You Need to Know About Implementing a Telecom Solution
Post #1: The Conversation About Customer Service – IT managers are always under a lot of pressure to ensure the new service is installed on time and without disrupting the business. Here are six things you can do to make your implementation process as painless as possible and also get the...
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