It’s that time of year again, when we look back at the past year and make predictions for the year ahead. Of course, plenty of uncertainty lies ahead as we transition to the new world of work—but when it comes to UC&C, the future is looking bright.
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We’re all still in that ‘sorting it out’ stage of hybrid work, and it’s giving many enterprise employers a splitting headache. But, with collaboration still a challenge for many organizations, a greater emphasis on EX will be reflected in IT spending going forward.
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While the use of unified communications surged during the pandemic, both 5G and UCaaS could play key roles in the post-pandemic hybrid work strategies of many organizations — so work-from-home will become work-from-anywhere.
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With so many workers experiencing video meeting fatigue during the COVID WFH era, asynchronous video is having a moment. Here’s how we can continue to collaborate from anywhere and reinvent traditional meetings while reducing team fatigue.
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Video meeting fatigue is real — and it’s why so many people are turning off their video … and tuning out. But AI has potential to dramatically improve the user experience for every virtual meeting participant, whether they’re at home or back in the office.
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Allstream’s Microsoft Teams integration with Call2Teams is a practical, simple add-on for existing UC Cloud Voice and Mitel on-premise customers that allows them to leverage the full suite of features of their existing UC solution in the MS Teams environment.
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From hybrid work to more collaboration in the cloud and integrated in-app communication functionality, here’s a look at what lies ahead for unified communication and collaboration — according to expert panelists at this year’s Enterprise Connect virtual conference.
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Hybrid work isn’t just a mishmash of WFH and going into the office. The goal is to make sure any environment ‘works’ for any employee — wherever it may be on any given day. But managing enterprise IT in a hybrid work model will present some new challenges.
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Unified communication and collaboration is on the rise, and this year it’s about to get a lot more integrated, intelligent and immersive. Here’s what to watch for in UCaaS, UC&C and SIP Trunking this year — including the rise of artificial intelligence in virtual meetings.
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The office doesn’t always look like an office anymore, and companies that continue to operate on old technology with limited options will miss out on improved employee and customer satisfaction that comes from adopting new UC platforms.
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We talk to Lesley McKibbon, lead project manager for Allstream’s UC operations, about how unified communication tools and managed IT services can keep businesses connected — and productive — during the COVID-19 pandemic.
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The initial rush to enable work-from-home during a global pandemic had businesses flocking to cloud-based UCaaS—which has limitations when deployed over traditional WANs. A better long-term solution could be SD-WAN, which optimizes available residential bandwidth.
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Technology will continue to play a huge role in allowing contact centres to operate while adjusting to the new realities of COVID-19. We look at the IT tools that will help you walk the line between moving some agents back to the office while keeping some in WFH mode.
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This year’s Enterprise Connect conference—a gathering of the unified communications and collaboration industry—was well positioned to shift gears and go completely virtual. We sum up some of the key messages from industry experts, from WFH to cloudshifting.
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Since China is two or three months ahead of the rest of the world in dealing with COVID-19, a look at how the virus is affecting Chinese IT spending could be prescient for the rest of the global enterprise community.
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The evolution of unified communications offers a modular, cloud-based architecture that makes UC more mobile, flexible and scalable—and it uses APIs to bring levels of integration and convergence that we’ve never seen before. Here’s a look at what’s ahead.
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Collaboration services must always work, but also work with the highest level of quality to ensure a good customer experience. With Allstream IT CloudView powered by Cisco Meraki, it’s now possible to not only prioritize traffic, but also gain instant visibility into your network.
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While we’ve seen unified communications move from on-prem to the cloud, this year will see further consolidation of collaboration tools with platform plays, more APIs for customization and new tech like AI that will take UC to a whole new level.
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The disparate pieces of the UC puzzle are finally coming together as a more unified, cohesive entity for enterprise customers. Here’s what you need to know about the next evolution of unified communications.
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Channels that will transform the contact centre — and the customer experience — include virtual assistants, proactive automation, web chat, instant messaging and mobile applications. Here’s a preview of what’s to come in the next five years.
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Our expert guest blogger from Frost & Sullivan examines the evolution of traditional unified communications to a truly collaborative social business using the latest technological tools.
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As the technology matures beyond voice, messaging and conferencing, UC&C solutions will incorporate new technologies such as AI, IoT and SDN to offer entirely new capabilities. We talk to Robert Arnold, a principal analyst at Frost & Sullivan, about his latest research.
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Mobile phones are poised to become the go-to device for unified communications and collaboration in the next few years, according to a new survey. As we enter the era of 5G, there’s no better time to start planning for mobile UC&C.
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expertIP sits down with Robert Hamer, who leads Allstream’s Unified Communications Strategic Product Group (SPG), to talk about trends in UC, how Allstream is innovating in this space and what customers can expect in the months to come.
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But stumbling blocks can still crop up when organizations adopt any technology. Here are potential speed bumps to be aware of — and prepare for — on the road to UCaaS.
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