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Unified Communications

The changing face of UC&C

As the technology matures beyond voice, messaging and conferencing, UC&C solutions will incorporate new technologies such as AI, IoT and SDN to offer entirely new capabilities. We talk to Robert Arnold, a principal analyst at Frost & Sullivan, about his latest research.
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Stock photo of a young woman looks fascinated into Virtual Reality Headset

UC&C gets real with virtual reality

If the thought of meeting with holographic colleagues in a virtual boardroom to collaborate on a project sounds like the stuff of sci-fi movies, that is, in fact, where we’re heading — and the technology isn’t light years away. Get ready for the emerging world of UC&C VR.
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Multiple exposure shot of a group of businesspeople brainstorming together superimposed on a city at night

How AI will transform unified communications

Artificial intelligence is already changing the way UC&C contact centre applications work today. But industry experts say it has far greater potential to streamline collaboration, reduce unnecessary clutter and proactively find solutions to common employee problems.
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Creative people standing in the office and working together on computer. Blurred motion.

WCC and the evolution of collaboration

IT analysts say speed is the key to survival in this digital age. A new kind of communications technology — workstream communications and collaboration — purportedly helps businesses facilitate agility and stay competitive. But is it for you?
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