Where Canadian banks should expand the omni-channel experience
The FIS Consumer Banking PACE Index says institutions here are doing a good job across various touchpoint, but shifting demographics could add a new wrinkle
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208 Unified Communications
Be honest: Where does your firm rank on this 5-stage UCaaS maturity model?
The Cloud Best Practice Network has created a document to help more organizations make better use of cloud computing in the enterprise
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How the hotel sector can redefine guest experiences through UCaaS
Startups and other disruptive forces are making it more difficult for the hospitality industry to compete, but unified communications-as-a-service could help
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4 critical facts about hosted unified communications
A recent report says the communications services market is changing—and that could be good news for your organization
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The smarter, faster, tougher future of Pan Am and other tech-powered sporting events
The coordinator of an art exhibition related to the recent Toronto 2015 Games discusses the fashion and functionality that athletes are coming to expect
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Better together: The true power of Unified Communications-as-a-Service explained
A recent podcast discussion brings industry experts together to talk about the value of UCaaS, the key barriers to getting a green light and success metrics
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Some important things to know about UCaaS TCO
Recent research from Nemertes shows that cloud-based unified communications is more cost-effective than ever before. A recap of the key stats
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If Deloitte’s right, four disruptive forces will shake up Canadian business
Artificial intelligence, robotics, 3D printing and collaboration tools may catch firms here unprepared. Consider this a wake-up call
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There’s a reason enterprise UCaaS is growing at a rate of up to 45 per cent
Debating if you should make the move to cloud-based UC or stick with an on-premise platform? Gartner offers a snapshot of where the industry is going
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How Yellow Pages discovered the value of UCaaS
The company which helps Canadians connect with businesses finds a way to nurture internal collaboration via Allstream’s HCS
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There’s remote working, and then there are the truly ‘out there’ mobile scenarios
It’s (finally) starting to get (sort of) warmer. Time to consider the limits of teleworking — and then push them as far as you can.
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The surprising upside of digital-obsessed Canadians’ shrinking attention spans
A recent research report shows it’s becoming harder to keep people focused for long periods, but that doesn’t mean they’re completely tuning out.
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Use these stories behind the UCaaS numbers to get a green light from senior execs
The stats are meaningless without some useful context. Try some examples from real industries and projects to make a better business case.
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Signs that you’re micromanaging remote workers (and some remedies)
UCaaS offers major capabilities to keep teams more close-knit, but they should empower employees rather than hurt their morale. A roundup of the best advice.
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Government as a platform: The case for UCaaS in Canada
The founder of the Cloud Best Practices Network says unified communications as a service is a great example of how the public sector could drive innovation
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How retail industry transformation can start with a single phone call
Dr. Tracy Wilen visits Toronto to discuss the way innovative companies are using a blends of technologies to nurture relationships with their best shoppers
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The changes companies must make to survive in the ‘switching economy’
A report from Accenture shows Canadian firms aren’t successfully bringing digital, mobile and social channels together, and why it matters
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Going for gold: Turning in a winning performance in IT projects
The final instalment in our conversation with former Paralympian Andrew Haley is like an IT pro’s guide to owning the podium in UC deployments
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Why the benefits of visual voicemail deserve a closer look
We often hear about the demise of voicemail. But it hasn’t gone away yet — it’s just evolving.
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The things you should (and shouldn’t) discuss via videoconferencing
Hiring? Performance reviews? Critical business strategies? An executive coach walks through the unspoken etiquette of common scenarios
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Put the goggles on and you’ll see a future where businesses use VR in UC
Unified communications users already enjoy videoconferencing and chat, but the companies may one day want virtual reality to be part of the experience
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3 unified communications gurus give their top tips for CIOs
Even the best minds in UC know IT leaders aren’t fully convinced of the benefits. A recent podcast offers some food for thought
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The multitasking menace: UC as an antidote, rather than a cause
Research from Accenture suggests workers are suffering from too many distractions, but unified communications best practices could help us all listen a little better.
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Are you prepared for the Pan Am productivity dip?
The upcoming games will take over Toronto this summer — which means businesses need to think about the potential impacts
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Around The Network: IoT in the ceiling, ‘personal’ UC and DDoS attack sizes
Our hand-picked stories include updates from ZK Research, Network World, SC magazine and more
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