Enterprises Fail to Integrate IP Telephony with Other Unified Communications Tools

Today’s IP news roundup highlights some of the latest headlines in unified communications, mobility and more:

  • Only 38% of enterprises have multiple unified communications (UC) apps integrated from a single vendor. During her presentation at Enterprise Connect 2013, Robin Gareiss, founder of Nemertes Research, revealed that the majority of enterprises are deploying and managing IP telephony (IPT) separate from other UC applications. According to a write-up of Gareiss’ presentation on the Search Unified Communications blog, “The companies that believe IPT and UC are separate initiatives are the ones who are replacing legacy voice technology that has finally reached end of life”. To integrate IPT with UC, enterprises must phase out their legacy PBX systems. For more information on how legacy voice attitudes are holding back UC, see the Search Unified Communications blog.  
  • CIOs see the benefits of UC. According to a joint ITWeb and Mitel study, 68% of respondents understand the benefits of UC, including increased productivity and flexibility. The survey revealed that 30.93% have already deployed UC, while another 13.4% are planning to do so within the next year. For more information, see ITWeb’s summary of the unified communications survey 
  • Mobile apps are changing the way we do business. According to an article on The Media Online, mobile apps can help everyone from sales representatives who need quick access to product catalogues to employees who need self-service options to be more productive. However, the article also warns, “With mobility increasing its advance in the enterprise it is important to seriously consider the implications of issues like the bring-your-own-device (BYOD) trend and the demands it places on security and systems management.” The article advises enterprises to adopt a mobile application strategy to best manage and secure their mobile devices. For more information on building a business case for mobile, see The Media Online.  
  • SearchServerVirtualization features insights from Dave Shackleford, founder and principal consultant of Voodoo Security, on how to secure virtual environments. One of Shackleford’s insights is “that there are multiple points at which security can be considered in a virtualized environment – virtual machines, virtual networks, hypervisors and the management system – and that there are different strategies to consider for each.” Shackleford also states that some organizations are using encryption – VM-specific as well as for their SAN or storage resources – to meet these challenges. For more tips on securing virtual environments, see the SearchServerVirtualization article.
  • And finally … iOS takes the lead in enterprise mobility. According to the latest Citrix Enterprise Mobility Cloud Report, 58% of all global devices that run Citrix’s enterprise mobility management services are iOS, followed by Android (35%) and Windows Mobile (7%).


What is your take on today’s news? Feel free to share your opinions below.

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