According to Gartner, help desks will see a 25% to 30% decrease in calls from users thanks to BYOD. However, other reports have indicated that tech support skills are still in demand. With this in mind, Network World has put together some predictions on how BYOD will impact the help desk. According to the Network World article, customer service and communication skills will trump technical abilities when it comes to assisting users. This means that help desk employees should be better at solving problems than they are at using the latest mobile technology. For more information, see “5 ways that BYOD is shaking up tech support”.
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