Prep your site for new services: An essential checklist

Post #4: The Conversation About Customer Service


Businesses depend on their networking infrastructure and voice and data connectivity to enable employees to communicate, transact, and capture and store data. No business can afford a prolonged service interruption. That’s why it’s so important to prepare your worksite(s) in advance if the company has ordered a new circuit or fibre pull or plans to upgrade its communications infrastructure.

Preparing Your Physical Environment

One question that tends to get overlooked in the planning process is whether your physical environment is capable of handling the new communications service or solution. You need to think holistically about the external and internal space that will be affected when deploying a new telecom service or communications system.

As an example, let’s look at some important things to consider when provisioning for a new telecom service or circuit. Your company location will largely determine the number of suppliers that need to be involved, coordinated and managed to install a new circuit. If you are lighting up multiple locations the chance of using more than one carrier increases, especially if they are in other provinces and countries.

What a Properly Prepared Site Looks Like

So what can you do to prepare your site for a new service? Here a few tips:

  • Have a dedicated and fully informed single point of contact who is on-call, accessible and responsive. This person should be physically on site.
  • Check to make sure there are no obstructions – physical, legal or technical – preventing your carrier from connecting to your building.
  • Clearly mark the demarcation point on your building for the new circuit, with holes drilled and cable channels installed for wiring to computer room.
  • Ensure that there is sufficient space, racks or cabinets, power and cooling in your computer room for termination equipment.
  • Have one accountable point of contact from your carrier pre-, during and post-service implementation to ensure continuity.
  • Make sure you understand the extra planning and preparation processes necessary when new fibre is being laid (as opposed to lighting up dark fibre that is already laid).

Make Your Service Provider a Partner

One final tip: work closely with your telecom provider to ensure your site is prepared in advance of the service being deployed. Ask them if they have a defined process to help you ensure your site, and find out what is expected of your team. This will help avoid delays, road bumps and potential business disruption. Find out how they can help you cover all the bases to ensure things go smoothly and if they have a service guarantee.

Always remember: preparation means different things to different people. You’ve got to make sure that everyone involved is on the same page and knows what’s expected of them.

Learn Allstream’s approach to preparation for new services by downloading the case study, ‘PayByPhone consolidates service, reduces costs and plans for growth with SIP trunking.’

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