Now that the “office or remote?” debate is settled, organizations are seeking technology to optimize hybrid work rather than simply enable it. Here are three reasons why UCaaS will play a starring role in enterprise strategies for the future of work.
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Patients increasingly expect virtual care options such as online bookings, secure messaging and videoconferencing from their healthcare providers. Here’s how to establish a high level of trust with your patients as you roll out telemedicine.
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With the rise in hybrid work, UCaaS adoption is up and the SD-WAN market is sizzling. We take a look at why you might want to consider deploying both technologies in tandem, the pros and cons of this approach, and best practices to ensure a success rollout.
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Here are a few ways that the banking and finance industry can benefit from the ubiquitous use of remote conferencing and ensure the best possible customer experience.
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From telemedicine to collaborating with specialists around the world, healthcare providers need to be able to connect with up-to-date patient information in real-time—and unified communications solutions can help them get there.
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Since many enterprises are still fine-tuning their collaboration setup, panelists at Enterprise Connect concurred that many questions about collaboration security simply do not have definitive answers yet. Here are highlights from the discussion around three of those questions.
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Since the start of the pandemic we’ve seen the rise of remote work and hybrid workforces, which are making business phones and PBX systems highly unsuited for the future of work. That’s why more enterprises are planning to move ahead with UCaaS initiatives.
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Many contact center operations are moving to cloud for its flexibility, scalability, lower operating costs and greater ease in adding new CX channels and enhancement tools like AI. Here’s a checklist of best practices to help with your enterprise CCaaS migration.
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Cybersecurity that leans heavily on the physical location of workers and enterprise assets doesn’t cut it anymore. While zero trust isn’t a brand new concept, it’s gaining new popularity as freshly enabled hybrid workplaces search for alternatives to location-based cybersecurity.
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The next generation of customized, industry-specific cloud solutions will make virtual meeting and collaboration feel much more human, personal and inclusive. Here’s how the comms-and-collab market is maturing into its new starring role during the hybrid workplace revolution.
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Cyberattacks are threatening hospital IT systems via ransomware and, increasingly, connected medical devices. These breaches don’t just put patients’ privacy and data at risk—they put people’s lives at risk. Here’s what can be done to combat this growing threat.
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The UC&C that enterprises needed before the pandemic is entirely different from what they need for long-term hybrid work. Here’s what you need to consider when choosing or adopting collaboration tools to improve operational efficiency for the future of work.
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Old-school landlines are reliable, but a cloud-based hotel phone system offers scalability and advanced features that can help brands differentiate themselves in a competitive market—all while cutting costs, improving customer satisfaction and enhancing guest and staff safety.
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It may seem counterintuitive with the mass adoption of video conferencing tools, but hospitality experts are predicting a surge in business travel in the spring/summer of 2022. Here’s how to ensure your hotel or venue is ready for the hybrid business travel environment.
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At this point, we’ve all heard of the Great Resignation. Now we’re seeing the Great Reshuffe as employees quit their jobs in search of new opportunities. For employers, it’s time to focus on the Great Retention—and take their employee retention strategies up a notch.
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With some industry analysts predicting a travel surge in the spring and summer as consumers start to return to typical vacation plans, now is a great time for hotels and hospitality companies to evaluate their readiness for the eventual surge in post-pandemic travel.
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The hastened march to cloud makes sense during an ongoing pandemic where virtually everything has gone virtual. But what shape will that cloud take over the next three years? Here are some of Gartner’s top predictions for enterprise cloud by 2025.
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It’s that time of year again, when we look back at the past year and make predictions for the year ahead. Of course, plenty of uncertainty lies ahead as we transition to the new world of work—but when it comes to UC&C, the future is looking bright.
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This year, technology continued to support virtual workplaces—whether it was the home office or elsewhere—and some of our most popular articles focused on the IT trends and developments that can assist employees wherever they’re working.
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According to IDC’s global 2022 predictions, the C-suite will become more involved in IT decisions, AI will become more deeply mired in messy human issues like ethics, and the risk of vendor lock-in will rise as companies grapple with cloud complexity.
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From cloud firewalls to blockchain, technology creates a foundational layer for building a culture of cybersecurity in financial services firms—at a time when the industry is digitizing services, adopting cloud and transforming the traditional banking model.
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Removing location as a recruiting barrier will solve the IT skills shortage by increasing access to talent, right? Not exactly. Heightened global competition for new hires creates new challenges for enterprises seeking tech talent in a work from anywhere environment.
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A new task force is calling on governments to take action to reduce the risk of ransomware at scale, but there’s plenty that enterprises can do to mitigate risks and potentially avoid paying ransom. Here’s our coverage from this year’s SecTOR IT security education conference.
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By moving access control to the edge, SASE helps deliver secure access anywhere, anytime, which seems ideal in a hybrid work situation. But as with any emerging tech, SASE is bound to encounter some growing pains in its infancy.
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The pandemic has strained healthcare systems around the world, whether public or private. But it has also shone a spotlight on how to improve these systems, which—in a post-pandemic world—could help to humanize healthcare and provide more personalized care.
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