Months into the pandemic, organizations are taking stock of what worked (and what didn’t) as they pivoted in a matter of days or weeks to a work-from-home model—and overhauling their IT priorities because of it. Read our latest coverage from the Enterprise Connect conference.
Read post
COVID-19 may have slowed the adoption of 5G as the world hit pause in mid-March, but spending on worldwide 5G network infrastructure is set to almost double this year, setting the stage for new use cases in verticals like industry, transport and health.
Read post
The global pandemic has driven incredible changes in enterprise communications over the past six months. But will they last? Find out what we can learn from COVID-fuelled tech trends going forward from our coverage of the virtual Enterprise Connect conference.
Read post
While coronavirus may have flattened IT budgets, spending is being redirected to work-from-home technologies such as cloud-based platforms. But how are businesses coping with the new demands being placed on enterprise IT by WFH?
Read post
The initial rush to enable work-from-home during a global pandemic had businesses flocking to cloud-based UCaaS—which has limitations when deployed over traditional WANs. A better long-term solution could be SD-WAN, which optimizes available residential bandwidth.
Read post
COVID-related cyber attacks are on the rise. So as companies slowly move at least part of their workforce back to the office, it’s important to review lessons learned since the start of work-from-home orders to bolster IT security during this awkward transition phase.
Read post
More investment is flowing into the cloud as a direct result of COVID-19 and the rush to set up remote workers. But how will that affect parts of enterprise IT which, as a result, now have to make do with a smaller portion of the technology budget?
Read post
COVID-19 has put an end to live trainings for the foreseeable future, so Teresa Nelson, Allstream’s Sales Training Manager, set up a web-based training program to virtually onboard new sales employees. Here’s how she made the sudden switch to virtual onboarding.
Read post
In mid-March, the gradual shift toward cloud-based environments morphed into a frenzied panic almost overnight. Is all of this the beginning of the end for traditional data centres?
Read post
Since mid-March, we’ve seen an increase in the volume and scope of cybersecurity attacks as employees working from home and transitioning back to the office present a tempting target for malicious actors. This could change the way your business evaluates risk for years to come.
Read post
Technology will continue to play a huge role in allowing contact centres to operate while adjusting to the new realities of COVID-19. We look at the IT tools that will help you walk the line between moving some agents back to the office while keeping some in WFH mode.
Read post
The last few months have required huge adjustments for our network techs in the field. From new elevator etiquette to replacing the receptionist candy dish with hand sanitizer, here’s how COVID-19 is changing our daily routines on the front lines as we keep customers connected.
Read post
As we shelter in place during COVID-19, we’re learning a few things about working from home. expertIP talked to members of the Allstream team about what they’ve learned so far and what they’ll bring back to the office when we get to the other side of this global pandemic.
Read post
This year’s Enterprise Connect conference—a gathering of the unified communications and collaboration industry—was well positioned to shift gears and go completely virtual. We sum up some of the key messages from industry experts, from WFH to cloudshifting.
Read post
Network managers still spend a good chunk of their day on reactive troubleshooting. But survey data from IT research firm EMA suggests that enterprises are looking to end network management tool sprawl, while dealing with new demands from IoT and data centre SDN.
Read post
Since China is two or three months ahead of the rest of the world in dealing with COVID-19, a look at how the virus is affecting Chinese IT spending could be prescient for the rest of the global enterprise community.
Read post
COVID-19 has disrupted business as usual. Plans for the year ahead have been thrown out the window, both at work and in our personal lives. But networking technologies have become more critical than ever—now, and when we come out the other side of this pandemic.
Read post
Working from home puts our workplace data and networks at greater risk of being infected by virtual threats like malware, spyware and ransomware. We talk to a security pro for tips on how enterprises can protect their networks while enabling WFH during the pandemic.
Read post
Even if your organization has a remote-work strategy in place, you’re probably not prepared for your entire workforce to work from home. Here are a few suggestions to keep your remote team on track—helping them stay productive, but also feel connected and part of a team.
Read post
You might be working around the clock to support new remote workers—dealing with everything from bandwidth to connectivity to security. But CIOs can respond to the crisis with both short- and long-term actions to build resiliency, according to one Gartner analyst.
Read post
Since they may never find enough skilled IT pros to employ, firms are looking at technologies they can deploy to ease their staffing pain. Here’s how AI, automation and managed services might help harried IT teams who simply don’t have enough human hands on deck.
Read post
It’s not business as usual. But during unprecedented times—like the global coronavirus pandemic we’re experiencing now—cloud-based communications and collaboration technologies can help remote employees stay connected and businesses stay afloat.
Read post
In the 21st century, when contact centres function as the navigational cockpit for customer relations, many brands are turning to artificial intelligence and natural language processing to ensure the customer experience is as free of turbulence as possible.
Read post
New 911 regulations that combine Kari’s Law and RAY BAUM’S Act will ensure emergency calls are truly accessible—and it’s all in the name of saving lives. Here’s a rundown of the new rules, what compliance means and why it’s so important.
Read post
The evolution of unified communications offers a modular, cloud-based architecture that makes UC more mobile, flexible and scalable—and it uses APIs to bring levels of integration and convergence that we’ve never seen before. Here’s a look at what’s ahead.
Read post
LinkedIn
Twitter
Facebook
YouTube
Google+
Blog