Both carriers and vendors attending the Canadian Telecom Summit say the industry needs increased cooperation and standardized services to deal with an increasingly complex networking environment.
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We talk to Gartner analyst John-David Lovelock about the latest IT spending forecast, and why the discussion is changing from one about number-crunching to one about digital disruption.
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Cloud is growing, but half of workloads are still run in enterprise-owned facilities and many organizations plan to use their own data centre for edge computing capacity, according to Uptime Institute’s latest survey. Here’s our take on the findings.
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Cloud-based communications can turn a phone system into a collaboration tool, helping to transform the way an organization runs its business — particularly for those wanting to extend or expand their business across the border.
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Data sharing will allow banks to create more targeted products and services, while reducing risks like fraud. And customers will have new options for managing their money. So why hasn’t open banking extended beyond basic APIs and embraced the fintech community?
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It’s taken some time to catch on, but an increasing number of organizations are getting onboard with software-defined WANs. This is the year SD-WAN is expected to take off — and be a major driver for network modernization and multi-cloud deployments.
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There’s more to 5G than higher speed and lower latency. By harnessing NFV and SDN, both based on open source standards, it represents a ‘radical shift’ for the industry.
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IT leaders are expected to craft a new business model around platform-based ecosystems while building strategic partnerships and spotting (and engaging) new talent. Here’s how the role of CIO is changing and how their departments can keep up.
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The Internet of Things is moving out of the sandbox and starting to drive real outcomes, according to a new survey of IoT developers. But security, connectivity and interoperability are still major hurdles — though not insurmountable.
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Technologies such as 5G and Wi-Fi 6 will help prevent potential network logjams as global mobile data traffic grows exponentially — but we’re not there yet. Here’s how to differentiate the marketing hype from today’s reality.
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Channels that will transform the contact centre — and the customer experience — include virtual assistants, proactive automation, web chat, instant messaging and mobile applications. Here’s a preview of what’s to come in the next five years.
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Like any toddler, artificial intelligence is taking a few tumbles before it can walk and eventually run. Here are some tips for enterprises struggling to get the three most popular AI deployments off the ground: chatbots, virtual assistants and conversational platforms.
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Network professionals are spending too much time troubleshooting today’s multi-vendor, multi-cloud network environments, says a new report. Here’s how next-gen IT networks like SD-WAN could help pave the way for DX.
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While some enterprises hold back on new tech adoption to save money, that conservative posture may cost them far more in terms of talent and competitiveness over the long run.
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Artificial intelligence is making its way into the workplace — from the boardroom to the contact centre. Here’s how it could transform your organization.
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Self-organizing networks will no longer simply detect, diagnose and monitor, but actually take proactive, prescriptive action. Here’s how predictive AI and ML could be a game changer for IT operations and network capacity planning.
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Artificial intelligence is moving to the edge of the network alongside the Internet of Things. If you don’t already have an edge computing strategy, this is the year to get on board.
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Automation, especially when coupled with artificial intelligence, is already driving productivity and personalization in the workplace — and fear. Two industry experts explain what this could mean for IT pros, from human/machine hybrid IT to the return of the generalist.
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There are fads, and there are disruptors. Here’s how to recognize the difference and carve out a strategy to ensure your organization ends up on the winning side of disruption.
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While the Internet isn’t replacing MPLS, software-defined WANs are proving to be a complementary approach for network connectivity and control, particularly in distributed organizations with remote sites and branch offices.
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Our expert guest blogger from Frost & Sullivan examines the evolution of traditional unified communications to a truly collaborative social business using the latest technological tools.
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Here’s a glimpse of how much IT professionals intend to spend on new technologies, what they’re going to buy, and the types of talent they want to hire to make it all work.
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It’s that time of year, when we reflect upon the past 12 months — and frantically finish our holiday shopping, prepare to see in-laws and let our gym routine fall into disarray. Amid the chaos, we’ve taken a breather to reflect on the top tech trends that shaped our world in 2018.
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From a move to the edge to AI as the new UI, we’ve ripped the shiny paper off five of IDC’s most notable tech predictions as we head into 2019.
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Are we moving past the hype into practical applications, or are the benefits of blockchain still largely theoretical? We take a look at what’s ahead for this technology in 2019 and beyond.
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