From hybrid to edge, one Gartner analyst clarifies some common illusions about cloud that obscure what enterprises really know about it — and refutes one giant myth around security.
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Cloud is maturing and evolving, and that means cloud strategies are maturing and evolving, too. Here’s what you need to know about repatriation, the ‘new’ hybrid cloud and taking an application-first approach to your cloud strategy.
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You might be piloting or upgrading to SD-WAN … but have you heard of SD-Branch? This up-and-coming technology, enabled by SD-WAN, can save time, resources and money — especially as you expand the reach of your networks out to remote branch locations.
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Gen Z isn’t going to sit on hold for an agent. But emerging technologies and increasing channel diversity are changing the face of traditional contact centres — which has the potential to dramatically improve the customer experience.
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With autumn approaching and that back-to-school feeling in the air, here’s how to take learning into your own hands — and take your career to the next level.
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Forget about traditional schmoozing events this summer. Here are some ways to mix career networking into the remaining days of summer as easily as blending a sweet, frosty cocktail.
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The disparate pieces of the UC puzzle are finally coming together as a more unified, cohesive entity for enterprise customers. Here’s what you need to know about the next evolution of unified communications.
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Like the temperatures outside, 5G is heating up — but higher-ups aren’t necessarily sold on the disruptive potential of this next-gen cellular network technology. Here’s a primer to help you state your case for 5G (when everyone is back from vacation, of course).
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Analysts outlined the hottest trends in enterprise IT and cloud computing at the Gartner IT Symposium in Toronto last month — and offered a few tips to help network pros manage this increasingly complex environment.
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This industry consortium — which includes the who’s who of data networking — is the driving force behind a framework for connectivity across carriers and geographies. Here’s why we need MEF, where we’re heading next and how membership gives you a seat at the table.
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Both carriers and vendors attending the Canadian Telecom Summit say the industry needs increased cooperation and standardized services to deal with an increasingly complex networking environment.
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We talk to Gartner analyst John-David Lovelock about the latest IT spending forecast, and why the discussion is changing from one about number-crunching to one about digital disruption.
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Cloud is growing, but half of workloads are still run in enterprise-owned facilities and many organizations plan to use their own data centre for edge computing capacity, according to Uptime Institute’s latest survey. Here’s our take on the findings.
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Cloud-based communications can turn a phone system into a collaboration tool, helping to transform the way an organization runs its business — particularly for those wanting to extend or expand their business across the border.
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Data sharing will allow banks to create more targeted products and services, while reducing risks like fraud. And customers will have new options for managing their money. So why hasn’t open banking extended beyond basic APIs and embraced the fintech community?
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It’s taken some time to catch on, but an increasing number of organizations are getting onboard with software-defined WANs. This is the year SD-WAN is expected to take off — and be a major driver for network modernization and multi-cloud deployments.
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There’s more to 5G than higher speed and lower latency. By harnessing NFV and SDN, both based on open source standards, it represents a ‘radical shift’ for the industry.
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IT leaders are expected to craft a new business model around platform-based ecosystems while building strategic partnerships and spotting (and engaging) new talent. Here’s how the role of CIO is changing and how their departments can keep up.
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The Internet of Things is moving out of the sandbox and starting to drive real outcomes, according to a new survey of IoT developers. But security, connectivity and interoperability are still major hurdles — though not insurmountable.
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Technologies such as 5G and Wi-Fi 6 will help prevent potential network logjams as global mobile data traffic grows exponentially — but we’re not there yet. Here’s how to differentiate the marketing hype from today’s reality.
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Channels that will transform the contact centre — and the customer experience — include virtual assistants, proactive automation, web chat, instant messaging and mobile applications. Here’s a preview of what’s to come in the next five years.
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Like any toddler, artificial intelligence is taking a few tumbles before it can walk and eventually run. Here are some tips for enterprises struggling to get the three most popular AI deployments off the ground: chatbots, virtual assistants and conversational platforms.
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Network professionals are spending too much time troubleshooting today’s multi-vendor, multi-cloud network environments, says a new report. Here’s how next-gen IT networks like SD-WAN could help pave the way for DX.
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While some enterprises hold back on new tech adoption to save money, that conservative posture may cost them far more in terms of talent and competitiveness over the long run.
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Artificial intelligence is making its way into the workplace — from the boardroom to the contact centre. Here’s how it could transform your organization.
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