It’s not business as usual. But during unprecedented times—like the global coronavirus pandemic we’re experiencing now—cloud-based communications and collaboration technologies can help remote employees stay connected and businesses stay afloat.
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In the 21st century, when contact centres function as the navigational cockpit for customer relations, many brands are turning to artificial intelligence and natural language processing to ensure the customer experience is as free of turbulence as possible.
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New 911 regulations that combine Kari’s Law and RAY BAUM’S Act will ensure emergency calls are truly accessible—and it’s all in the name of saving lives. Here’s a rundown of the new rules, what compliance means and why it’s so important.
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The evolution of unified communications offers a modular, cloud-based architecture that makes UC more mobile, flexible and scalable—and it uses APIs to bring levels of integration and convergence that we’ve never seen before. Here’s a look at what’s ahead.
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From 5G network slicing to multi-cloud networking, software-defined WANs are evolving to offer a whole lot more than just branch connectivity. And this is the year industry analysts expect we’ll start to see the vast potential of this foundational technology.
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Secure access service edge promises to change network architecture as we know it—and in this emerging model coined by Gartner, the data centre is no longer the focal point of security. Here’s what you need to know about SASE and how it could transform enterprise networking.
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AI might get all the attention, but technologies like Wi-Fi 6 and SD-WAN are poised to play a bigger role in enterprise networking this year. With increasing automation, however, the role of network engineer is also starting to change.
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U.S. regulators are starting to put a bit of heat on public cloud providers—and the enterprise organizations that use their services. But liability for data breaches ultimately lies with cloud customers. Here’s what you can do to make sure you’re protected.
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While we’ve seen unified communications move from on-prem to the cloud, this year will see further consolidation of collaboration tools with platform plays, more APIs for customization and new tech like AI that will take UC to a whole new level.
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The rise of 5G, 4K video and blockchain will increase power consumption in the data centre, suggests the Uptime Institute. At the same time, we’re seeing public pressure for regulations aimed waste reduction, energy efficiency and renewable power.
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Over the past month, we’ve gazed into the crystal ball to predict what the year ahead will bring. Now we’ll look at some of the biggest enterprise tech trends that shaped our world last year — and will continue to influence IT networking in 2020.
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We take a look at whether some of the technology predictions made for 2019 actually panned out. Then we’ll flash back 10 years to check up on some tech predictions for 2009 — including two that turned out to be eerily bang-on.
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While next-gen technologies such as 5G and Wi-Fi 6 promise to dramatically improve connectivity, SD-WANs and SD-Internet will provide a foundation for network evolution.
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Although consumers represent the main segment driving 5G development, we’ll see an increasing number of services aimed at enterprises next year—and an enriched unified communications and collaboration experience.
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More compute capabilities are moving to the edge of the network, thanks to a confluence of factors such as AI apps and the increasing availability of 5G and Wi-Fi 6. So what does that mean for your network architecture?
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IDC has unveiled its annual global IT predictions for the coming year, from connected clouds and edge build-out to a new kind of CTO. Here’s what you need to know:
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While it’s no surprise that malicious traffic has skyrocketed during the first nine months of this year, research from Cisco Umbrella—the cloud-based cybersecurity platform formerly known as OpenDNS—also revealed a few surprises about today’s threat landscape.
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Cisco’s inaugural report on global networking trends shows that today’s IT networks are becoming increasingly unmanageable by traditional means. The solution to modernization could lie in artificial intelligence, automation and intent-based networking.
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Gartner predicts digital innovation will double in both time and costs during the year ahead. To keep DX on track, it comes down to some non-tech strategies. Here’s what to keep in mind:
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The same blockchain technology that can enhance security for cryptocurrency could also revolutionize cybersecurity, according to the Cloud Security Alliance. Here’s our take from the recent SecTOR IT security conference in Toronto.
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Data centres aren’t just about racks anymore. Fuelled by technologies such as 5G, augmented reality and the Internet of Things, we’re seeing a move off-premise to enhanced colocation services, multi-cloud environments and edge data centres.
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SIP and cloud don’t have to be an either/or proposition. Here’s why many organizations are choosing SIP trunking — even while adopting cloud-based collaboration solutions.
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From enterprise networks to the data centre, automation is set to transform IT networking for the better. But the road to simplicity is paved with complexity.
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From hybrid to edge, one Gartner analyst clarifies some common illusions about cloud that obscure what enterprises really know about it — and refutes one giant myth around security.
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Cloud is maturing and evolving, and that means cloud strategies are maturing and evolving, too. Here’s what you need to know about repatriation, the ‘new’ hybrid cloud and taking an application-first approach to your cloud strategy.
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