Q&A: What customer service means at Allstream
When it comes to customer service and support, actions speak louder than words. We talk to Gioele La Para, customer service manager at Allstream, about the evolution of customer...
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Big Data is Changing the Way You Must Think About Data Management
The volume, variety and velocity of unstructured information is becoming a consideration in IT departments everywhere. Don’t get overwhelmed
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Where Big Data Is Going and Why You Need to Know
One of the great thought leaders, McKinsey & Company, has easily accessible content on Big Data. Its new research report, Big Data: The next frontier for innovation, competition and...
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Returning to the office: How to protect your team
From practices to protect employees to new workplace safety regulations and planning for a potential new wave of COVID-19, Allstream talks to the experts in an online roundtable about how to safely...
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Recover from Outages in Minutes – Not Hours
According to Dell, you no longer have days – or even hours – to recover from outages, as “Today’s internal and external users have much higher expectations when it comes to server...
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Cloud collaboration comes to Canada’s mid-market
Allstream has teamed up with Mitel to bring MiCloud — a cloud-based solution that combines IP telephony, unified communications and collaboration into one fully managed service — to Canada’s...
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What Canadian mobile shoppers don’t do (yet)
We are not “showrooming.” QR codes haven’t caught on. IDC data shows how retailers here should prepare for the future
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Banking customer experiences shouldn’t look this bad
CapGemini’s World Retail Banking Report suggests tech plays a role in both the problems and the possible solutions
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Recover from Outages in Minutes – Not Hours
According to Dell, you no longer have days – or even hours – to recover from outages, as “Today’s internal and external users have much higher expectations when it comes to server...
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Transform Your Backup Environment
According to EMC2 , transforming your backups can lead to “faster product development cycles, accelerated global expansion efforts, improvements in customer profiling and more”. To help you...
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Show this IPv6 video to anyone who doesn’t get the urgency
A non-profit organization sketches out exactly why the migration from IPv4 is so important. A must-see from YouTube
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Treasury Board of Canada Issues IPv6 Procurement Guidelines
The Treasury Board of Canada Secretariat released the “Internet Protocol Version 6 Network Equipment Procurement Guideline”. This document is designed to help Government of Canada departmental...
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Hospitality trends in a post-pandemic world
In a new webinar, Allstream hosts a panel of IT experts in the hospitality industry who discuss the challenges of personalization, the rise of cloud communication platforms and what we can expect...
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5 ways a new phone system can impact your business
Maybe you aren’t using rotary phones or fax machines in your office, but when was the last time you thought about upgrading your phone system? Most businesses wait at least 10 years between system...
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Pan Am Games: A case study in collaboration
More than 91,000 connections were made successfully during the Games; not a single dropped call was reported. In a new video, the director of venue technology and telecommunications for the 2015 Pan...
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Developing a Mobile Policy? Read This First.
According to a recent Cisco survey, 95% of businesses allow employees to use their personal smartphones and tablets for work. CDW’s Mobile Policy Checklist is designed to help organizations...
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Talking shop (and SOC) with Zayo’s VP of Managed Cyber Security
We talk to Mike Vamvakaris about the current threat landscape, how it’s evolving and why Zayo is launching a Global Security Operations Center.
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DDoS attacks on the rise in financial sector
Financial services firms face up to 50 DDoS attacks per month and require 98 days on average to locate them, according to research from the Ponemon Institute. This new reality requires a new approach...
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Allstream launches Direct Routing for Microsoft Teams
With this solution, your voice access is fully integrated into your Teams environment, so pivoting from voice to IM and back to voice is as easy as pushing a button. But there are a host of other...
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Q&A: What’s next for Allstream SIP Trunking
JC De Jesus leads Allstream’s NGN SIP Trunking Product Group, responsible for product design and delivery in North America. He talks to expertIP about Allstream’s SIP Trunking pedigree,...
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Enhance your hosted phone system with Call2Teams
Allstream’s Microsoft Teams integration with Call2Teams is a practical, simple add-on for existing UC Cloud Voice and Mitel on-premise customers that allows them to leverage the full suite of...
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Harness the power of your network for unmatched collaboration performance
Collaboration services must always work, but also work with the highest level of quality to ensure a good customer experience. With Allstream IT CloudView powered by Cisco Meraki, it’s now possible...
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How to Secure Your Virtual Environment
Although many organizations take the time to secure their traditional client-server environment, they may fail to consider how the latest technologies – such as virtualization and the cloud –...
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