Resources Archives

Allstream is changing the game with customer service

Three years ago we set out to improve our customer service. Here’s how we did it, and what we’re doing next. While we’ve made tremendous progress in serving our customers,...

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Big Data

Big Data is Changing the Way You Must Think About Data Management

By The Editors

The volume, variety and velocity of unstructured information is becoming a consideration in IT departments everywhere. Don’t get overwhelmed

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Where Big Data Is Going and Why You Need to Know

By The Editors

One of the great thought leaders, McKinsey & Company, has easily accessible content on Big Data. Its new research report, Big Data: The next frontier for innovation, competition and...

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Business Continuity

Returning to the office: How to protect your team

By Vawn Himmelsbach / Editor

From practices to protect employees to new workplace safety regulations and planning for a potential new wave of COVID-19, Allstream talks to the experts in an online roundtable about how to safely...

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Recover from Outages in Minutes – Not Hours

By The Editors

According to Dell, you no longer have days – or even hours – to recover from outages, as “Today’s internal and external users have much higher expectations when it comes to server...

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Cloud

Introducing Allstream’s Cloud Connect service for AWS

By Amy Davis

Improve speed, reliability and security with a dedicated connection to AWS cloud apps and infrastructure, along with the signature Allstream commitment to customer care.

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More Cloud

Customer Service

Q&A: What customer service means at Allstream

By The Editors

When it comes to customer service and support, actions speak louder than words. We talk to Gioele La Para, customer service manager at Allstream, about the evolution of customer support and what...

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Banking customer experiences shouldn’t look this bad

By Christine Wong / Expert Blogger

CapGemini’s World Retail Banking Report suggests tech plays a role in both the problems and the possible solutions

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Disaster Recovery

Recover from Outages in Minutes – Not Hours

By The Editors

According to Dell, you no longer have days – or even hours – to recover from outages, as “Today’s internal and external users have much higher expectations when it comes to server...

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Transform Your Backup Environment

By The Editors

According to EMC2 , transforming your backups can lead to “faster product development cycles, accelerated global expansion efforts, improvements in customer profiling and more”. To help you...

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IPv6

Show this IPv6 video to anyone who doesn’t get the urgency

By The Editors

A non-profit organization sketches out exactly why the migration from IPv4 is so important. A must-see from YouTube

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Treasury Board of Canada Issues IPv6 Procurement Guidelines

By The Editors

The Treasury Board of Canada Secretariat released the “Internet Protocol Version 6 Network Equipment Procurement Guideline”. This document is designed to help Government of Canada departmental...

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More IPv6

IT Management

T1 lines: Make the switch to next-gen cloud and fiber optics

By The Editors

Next-generation alternatives to services provided over T1 lines—including high-speed internet, VoIP services and cloud-based telephony platforms—can support hybrid workforces and provide...

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More IT Management

Managed Services

Pan Am Games: A case study in collaboration

By The Editors

More than 91,000 connections were made successfully during the Games; not a single dropped call was reported. In a new video, the director of venue technology and telecommunications for the 2015 Pan...

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Developing a Mobile Policy? Read This First.

By The Editors

According to a recent Cisco survey, 95% of businesses allow employees to use their personal smartphones and tablets for work. CDW’s Mobile Policy Checklist is designed to help organizations...

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More Managed Services

Security

Talking shop (and SOC) with Zayo’s VP of Managed Cyber Security

By The Editors

We talk to Mike Vamvakaris about the current threat landscape, how it’s evolving and why Zayo is launching a Global Security Operations Center.

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DDoS attacks on the rise in financial sector

By Jason Brousseau

Financial services firms face up to 50 DDoS attacks per month and require 98 days on average to locate them, according to research from the Ponemon Institute. This new reality requires a new approach...

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SIP Trunking

Allstream launches Direct Routing for Microsoft Teams

By The Editors

With this solution, your voice access is fully integrated into your Teams environment, so pivoting from voice to IM and back to voice is as easy as pushing a button. But there are a host of other...

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Q&A: What’s next for Allstream SIP Trunking

By The Editors

JC De Jesus leads Allstream’s NGN SIP Trunking Product Group, responsible for product design and delivery in North America. He talks to expertIP about Allstream’s SIP Trunking pedigree,...

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Unified Communications

Enhance your hosted phone system with Call2Teams

By Amy Davis

Allstream’s Microsoft Teams integration with Call2Teams is a practical, simple add-on for existing UC Cloud Voice and Mitel on-premise customers that allows them to leverage the full suite of...

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Harness the power of your network for unmatched collaboration performance

By Emanuel Corthay

Collaboration services must always work, but also work with the highest level of quality to ensure a good customer experience. With Allstream IT CloudView powered by Cisco Meraki, it’s now possible...

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More Unified Communications

Virtualization

How to Secure Your Virtual Environment

By The Editors

Although many organizations take the time to secure their traditional client-server environment, they may fail to consider how the latest technologies – such as virtualization and the cloud –...

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Allstream is changing the game with customer service

Big Data is Changing the Way You Must Think About Data Management

Where Big Data Is Going and Why You Need to Know

Returning to the office: How to protect your team

Recover from Outages in Minutes – Not Hours

Introducing Allstream’s Cloud Connect service for AWS

Q&A: What customer service means at Allstream

Banking customer experiences shouldn’t look this bad

Recover from Outages in Minutes – Not Hours

Transform Your Backup Environment

Show this IPv6 video to anyone who doesn’t get the urgency

Treasury Board of Canada Issues IPv6 Procurement Guidelines

T1 lines: Make the switch to next-gen cloud and fiber optics

Pan Am Games: A case study in collaboration

Developing a Mobile Policy? Read This First.

Talking shop (and SOC) with Zayo’s VP of Managed Cyber Security

DDoS attacks on the rise in financial sector

Allstream launches Direct Routing for Microsoft Teams

Q&A: What’s next for Allstream SIP Trunking

Enhance your hosted phone system with Call2Teams

Harness the power of your network for unmatched collaboration performance

How to Secure Your Virtual Environment

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