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Resources / Customer Service /

Allstream is changing the game with customer service

By Allstream Staff
Three years ago we set out to improve our customer service. Here’s how we did it, and what we’re doing next. While we’ve made tremendous progress in serving our customers,...
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customer service
Big Data

datademands

Big Data is Changing the Way You Must Think About Data Management

By The Editors
The volume, variety and velocity of unstructured information is becoming a consideration in IT departments everywhere. Don’t get overwhelmed
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where-big-data-is-going-and-why-you-need-to-know

Where Big Data Is Going and Why You Need to Know

By The Editors
One of the great thought leaders, McKinsey & Company, has easily accessible content on Big Data. Its new research report, Big Data: The next frontier for innovation, competition and...
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More Big Data
Business Continuity

Returning to the office during COVID-19

Returning to the office: How to protect your team

By Vawn Himmelsbach / Editor
From practices to protect employees to new workplace safety regulations and planning for a potential new wave of COVID-19, Allstream talks to the experts in an online roundtable about how to safely...
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disaster recovery

Recover from Outages in Minutes – Not Hours

By The Editors
According to Dell, you no longer have days – or even hours – to recover from outages, as “Today’s internal and external users have much higher expectations when it comes to server...
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Cloud

Allstream Cloud Connect

Introducing Allstream’s Cloud Connect service for AWS

By Amy Davis
Improve speed, reliability and security with a dedicated connection to AWS cloud apps and infrastructure, along with the signature Allstream commitment to customer care.
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MiCloud

Cloud collaboration comes to Canada’s mid-market

By The Editors
Allstream has teamed up with Mitel to bring MiCloud — a cloud-based solution that combines IP telephony, unified communications and collaboration into one fully managed service — to Canada’s...
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More Cloud
Customer Service

customer service at Allstream

Q&A: What customer service means at Allstream

By The Editors
When it comes to customer service and support, actions speak louder than words. We talk to Gioele La Para, customer service manager at Allstream, about the evolution of customer support and what...
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banking customer experience technology

Banking customer experiences shouldn’t look this bad

By Christine Wong / Expert Blogger
CapGemini’s World Retail Banking Report suggests tech plays a role in both the problems and the possible solutions
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Disaster Recovery

disaster recovery

Recover from Outages in Minutes – Not Hours

By The Editors
According to Dell, you no longer have days – or even hours – to recover from outages, as “Today’s internal and external users have much higher expectations when it comes to server...
Read now
transform your backup environment image

Transform Your Backup Environment

By The Editors
According to EMC2 , transforming your backups can lead to “faster product development cycles, accelerated global expansion efforts, improvements in customer profiling and more”. To help you...
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More Disaster Recovery
IPv6

Screen Shot 2014-04-04 at 4.39.58 PM

Show this IPv6 video to anyone who doesn’t get the urgency

By The Editors
A non-profit organization sketches out exactly why the migration from IPv4 is so important. A must-see from YouTube
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84-treasury-ipv6

Treasury Board of Canada Issues IPv6 Procurement Guidelines

By The Editors
The Treasury Board of Canada Secretariat released the “Internet Protocol Version 6 Network Equipment Procurement Guideline”. This document is designed to help Government of Canada departmental...
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More IPv6
IT Management

Cloud Connect

Optimizing healthcare delivery with Cloud Connect

By Allstream Staff
A private, dedicated connection to cloud storage and services such as Allstream’s Cloud Connect can give healthcare providers the speed and reliability they need—with an additional layer of...
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T1 lines

T1 lines: Make the switch to next-gen cloud and fiber optics

By The Editors
Next-generation alternatives to services provided over T1 lines—including high-speed internet, VoIP services and cloud-based telephony platforms—can support hybrid workforces and provide...
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More IT Management
Managed Services

pan am 26

Pan Am Games: A case study in collaboration

By The Editors
More than 91,000 connections were made successfully during the Games; not a single dropped call was reported. In a new video, the director of venue technology and telecommunications for the 2015 Pan...
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mobile policy checklist image

Developing a Mobile Policy? Read This First.

By The Editors
According to a recent Cisco survey, 95% of businesses allow employees to use their personal smartphones and tablets for work. CDW’s Mobile Policy Checklist is designed to help organizations...
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More Managed Services
Security

Secure system concept

Talking shop (and SOC) with Zayo’s VP of Managed Cyber Security

By The Editors
We talk to Mike Vamvakaris about the current threat landscape, how it’s evolving and why Zayo is launching a Global Security Operations Center.
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ID-100342172 copy

DDoS attacks on the rise in financial sector

By Jason Brousseau
Financial services firms face up to 50 DDoS attacks per month and require 98 days on average to locate them, according to research from the Ponemon Institute. This new reality requires a new approach...
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More Security
SIP Trunking

Microsoft Teams

Allstream launches Direct Routing for Microsoft Teams

By The Editors
With this solution, your voice access is fully integrated into your Teams environment, so pivoting from voice to IM and back to voice is as easy as pushing a button. But there are a host of other...
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Pic_JCDeJesus (1)

Q&A: What’s next for Allstream SIP Trunking

By The Editors
JC De Jesus leads Allstream’s NGN SIP Trunking Product Group, responsible for product design and delivery in North America. He talks to expertIP about Allstream’s SIP Trunking pedigree,...
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Unified Communications

Allstream Call2Teams

Enhance your hosted phone system with Call2Teams

By Amy Davis
Allstream’s Microsoft Teams integration with Call2Teams is a practical, simple add-on for existing UC Cloud Voice and Mitel on-premise customers that allows them to leverage the full suite of...
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Harness the power of your network for unmatched collaboration performance

Harness the power of your network for unmatched collaboration performance

By Emanuel Corthay
Collaboration services must always work, but also work with the highest level of quality to ensure a good customer experience. With Allstream IT CloudView powered by Cisco Meraki, it’s now possible...
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More Unified Communications
Virtualization

secure-virtual-environment

How to Secure Your Virtual Environment

By The Editors
Although many organizations take the time to secure their traditional client-server environment, they may fail to consider how the latest technologies – such as virtualization and the cloud –...
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