Government and Public Sector / IT Management / What the ‘omni-channel’ citizen will expect By Vawn Himmelsbach / Editor / July 15, 2013 Tags: Blueprint 2020 initiative, Featured, omni-channel, public sector, retail industry, service delivery The retail sector has shown that consumers want a seamless, consistent experience both online and off. Find out how the Canadian government is already putting a plan in place Read post