With so much at stake, why aren’t more banks truly customer-centric after all these years of talking about it? A new study says it calls for a shift that’s cultural as well as technological.
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A researcher from IDC Financial Insights discusses the way analytics has the potential to transform the way institutions serve clients, but first they need to address ‘channel overload’
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A study by Technology Business Research highlights the differences between Canadian and U.S. banks when it comes to investing in IT as a business driver
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Telecommuting hasn’t been welcomed by the majority of firms to date, but advances in UCaaS may change that. Advocis Windsor chapter president Aaron Keogh offers his perspective
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Banks, insurance companies and other institutions are beginning to experiment with enterprise versions of popular consumer tools. Learn more about the ROI
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The proliferation of information and tools to conduct DDoS attacks is accelerating on the Internet, giving inexperienced hackers the power to knock off your network
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Banks and insurance companies struggle with mergers and expansion that leave branch offices difficult to connect. Time to consider eliminating those pricey PRIs
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Financial institutions face two major cyber threats – DDoS attacks and advanced persistent threats. This article outlines why these threats are dangerous and what you must do to protect your data
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Even in a highly regulated industry, shifting resources to an on-demand model can significantly help IT departments cut costs and improve productivity. IDC Canada weighs in
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A Cisco-commissioned study from 2006 contains a valuable idea that could be adopted by almost any Canadian financial institution that wants to improve collaboration
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An except from a recent report from ICTC shows some interesting ways banks and other institutions can improve customer service and win more business
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