With so much at stake, why aren’t more banks truly customer-centric after all these years of talking about it? A new study says it calls for a shift that’s cultural as well as technological.
Read post
A researcher from IDC Financial Insights discusses the way analytics has the potential to transform the way institutions serve clients, but first they need to address ‘channel overload’
Read post
A study by Technology Business Research highlights the differences between Canadian and U.S. banks when it comes to investing in IT as a business driver
Read post
Telecommuting hasn’t been welcomed by the majority of firms to date, but advances in UCaaS may change that. Advocis Windsor chapter president Aaron Keogh offers his perspective
Read post
Banks, insurance companies and other institutions are beginning to experiment with enterprise versions of popular consumer tools. Learn more about the ROI
Read post
The proliferation of information and tools to conduct DDoS attacks is accelerating on the Internet, giving inexperienced hackers the power to knock off your network
Read post
Banks and insurance companies struggle with mergers and expansion that leave branch offices difficult to connect. Time to consider eliminating those pricey PRIs
Read post
Financial institutions face two major cyber threats – DDoS attacks and advanced persistent threats. This article outlines why these threats are dangerous and what you must do to protect your data
Read post
Even in a highly regulated industry, shifting resources to an on-demand model can significantly help IT departments cut costs and improve productivity. IDC Canada weighs in
Read post
A Cisco-commissioned study from 2006 contains a valuable idea that could be adopted by almost any Canadian financial institution that wants to improve collaboration
Read post
An except from a recent report from ICTC shows some interesting ways banks and other institutions can improve customer service and win more business
Read post
LinkedIn
Twitter
Facebook
YouTube
Google+
Blog