More investment is flowing into the cloud as a direct result of COVID-19 and the rush to set up remote workers. But how will that affect parts of enterprise IT which, as a result, now have to make do with a smaller portion of the technology budget?
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COVID-19 has put an end to live trainings for the foreseeable future, so Teresa Nelson, Allstream’s Sales Training Manager, set up a web-based training program to virtually onboard new sales employees. Here’s how she made the sudden switch to virtual onboarding.
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In mid-March, the gradual shift toward cloud-based environments morphed into a frenzied panic almost overnight. Is all of this the beginning of the end for traditional data centres?
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Since mid-March, we’ve seen an increase in the volume and scope of cybersecurity attacks as employees working from home and transitioning back to the office present a tempting target for malicious actors. This could change the way your business evaluates risk for years to come.
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Technology will continue to play a huge role in allowing contact centres to operate while adjusting to the new realities of COVID-19. We look at the IT tools that will help you walk the line between moving some agents back to the office while keeping some in WFH mode.
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The last few months have required huge adjustments for our network techs in the field. From new elevator etiquette to replacing the receptionist candy dish with hand sanitizer, here’s how COVID-19 is changing our daily routines on the front lines as we keep customers connected.
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From practices to protect employees to new workplace safety regulations and planning for a potential new wave of COVID-19, Allstream talks to the experts in an online roundtable about how to safely make the transition from WFH back to the office.
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As we shelter in place during COVID-19, we’re learning a few things about working from home. expertIP talked to members of the Allstream team about what they’ve learned so far and what they’ll bring back to the office when we get to the other side of this global pandemic.
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Even if your organization has a remote-work strategy in place, you’re probably not prepared for your entire workforce to work from home. Here are a few suggestions to keep your remote team on track—helping them stay productive, but also feel connected and part of a team.
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