Cloud communications can provide customers with options beyond just a phone call. Whether it’s SMS or webchat, a phone call or an online conference, cloud communications give your customers the options they demand for the connection they want.
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Allstream’s Product & Customer Lifecycle Management Group has a mandate to create, grow and sustain customer lifetime value across all platforms and channels, in addition to traditional product management.
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CapGemini’s World Retail Banking Report suggests tech plays a role in both the problems and the possible solutions
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Forrester Research analysts say technology teams, particularly in financial services and retail, need to better define what customer experience means and change their processes accordingly
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Today’s IP news roundup highlights some of the latest headlines in unified communications, mobility, network security and more:
Over 25% of US organizations plan to connect mobile devices to a corporate UCC platform within the next two years. According to Dimension Data and Ovum’s “The...
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OpenText recently partnered with the Aberdeen Group to discover how CIO and CMO alignment impacts the business. The study found that aligning the CMO’s and the CIO’s objectives can result in a 15.4% increase in annual revenue and a 10.1% improvement in customer retention year over year. For...
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