When it comes to customer service and support, actions speak louder than words. We talk to Gioele La Para, customer service manager at Allstream, about the evolution of customer support and what we’re doing to walk the talk.
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Esteban Kolsky has been writing about the ‘operationalization’ of customer service, but that holds implications for CIOs and network admins
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The research firm suggests the need for mobile and digital experiences will expose a shortfall in skills within many firms. How can you prepare?
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A research analyst says unified communications is not about treating all customers equally. Far from it
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Allstream’s vice-president of customer operations speaks at the TM World Forum Live in France about leading major change in business
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Forrester Research analysts say technology teams, particularly in financial services and retail, need to better define what customer experience means and change their processes accordingly
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In a world that thrives on ensuring acceptable, err… minimum standards in service, it’s about going out of your way. What kind of difference are you making?
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Post #4: The Conversation About Customer Service
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Post #3: The Conversation About Customer Service
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Post #1: The Conversation About Customer Service – IT managers are always under a lot of pressure to ensure the new service is installed on time and without disrupting the business. Here are six things you can do to make your implementation process as painless as possible and also get the...
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