Three years ago we set out to improve our customer service. Here’s how we did it, and what we’re doing next. While we’ve made tremendous progress in serving our customers, we are committed to continuously improving and evolving with our customers.
Read post
When it comes to customer service and support, actions speak louder than words. We talk to Gioele La Para, customer service manager at Allstream, about the evolution of customer support and what we’re doing to walk the talk.
Read post
Esteban Kolsky has been writing about the ‘operationalization’ of customer service, but that holds implications for CIOs and network admins
Read post
The research firm suggests the need for mobile and digital experiences will expose a shortfall in skills within many firms. How can you prepare?
Read post
A research analyst says unified communications is not about treating all customers equally. Far from it
Read post
Allstream’s vice-president of customer operations speaks at the TM World Forum Live in France about leading major change in business
Read post
Forrester Research analysts say technology teams, particularly in financial services and retail, need to better define what customer experience means and change their processes accordingly
Read post
In a world that thrives on ensuring acceptable, err… minimum standards in service, it’s about going out of your way. What kind of difference are you making?
Read post
Post #4: The Conversation About Customer Service
Read post
Post #3: The Conversation About Customer Service
Read post
Post #1: The Conversation About Customer Service – IT managers are always under a lot of pressure to ensure the new service is installed on time and without disrupting the business. Here are six things you can do to make your implementation process as painless as possible and also get the...
Read post