The reporting structure for IT that makes sense in a customer-centric era
Esteban Kolsky has been writing about the ‘operationalization’ of customer service, but that holds implications for CIOs and network admins
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9 customer service
Forrester explains the key ingredients for winning in the ‘age of the customer’
The research firm suggests the need for mobile and digital experiences will expose a shortfall in skills within many firms. How can you prepare?
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The customer service mistake that could kill your client base
A research analyst says unified communications is not about treating all customers equally. Far from it
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Shut down any IT transformation project that leaves out this essential word
Allstream’s vice-president of customer operations speaks at the TM World Forum Live in France about leading major change in business
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What ‘customer experience’ should mean to IT departments
Forrester Research analysts say technology teams, particularly in financial services and retail, need to better define what customer experience means and change their processes accordingly
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For IT professionals, customer service excellence means taking it personally
In a world that thrives on ensuring acceptable, err… minimum standards in service, it’s about going out of your way. What kind of difference are you making?
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Prep your site for new services: An essential checklist
Post #4: The Conversation About Customer Service
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Sharing Your Technology Roadmap with Your Service Provider
Post #3: The Conversation About Customer Service
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6 Things You Need to Know About Implementing a Telecom Solution
Post #1: The Conversation About Customer Service – IT managers are always under a lot of pressure to ensure the new service is installed on time and without disrupting the business. Here are six things you can do to make your implementation process as painless as possible and also get the...
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