Channels that will transform the contact centre — and the customer experience — include virtual assistants, proactive automation, web chat, instant messaging and mobile applications. Here’s a preview of what’s to come in the next five years.
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Network professionals are spending too much time troubleshooting today’s multi-vendor, multi-cloud network environments, says a new report. Here’s how next-gen IT networks like SD-WAN could help pave the way for DX.
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While some enterprises hold back on new tech adoption to save money, that conservative posture may cost them far more in terms of talent and competitiveness over the long run.
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There are fads, and there are disruptors. Here’s how to recognize the difference and carve out a strategy to ensure your organization ends up on the winning side of disruption.
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While the Internet isn’t replacing MPLS, software-defined WANs are proving to be a complementary approach for network connectivity and control, particularly in distributed organizations with remote sites and branch offices.
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If you’re stuck in a ‘digital deadlock,’ blending hybrid cloud with on-prem platforms could speed up your digital transformation projects — particularly when it comes to unified communication and collaboration.
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Over the past year, we’ve heard a lot about digital transformation — but most business leaders would argue they’re already digital. So, what’s the deal?
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There’s been a lot of talk about digital transformation, but not a lot of action. Last year more businesses recognized its importance (and necessity). This, perhaps, is the year they’ll embrace it. Here’s what you need to know about the coming digital revolution.
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