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How banks can rebuild customer service with the Internet of Things
The director of Cisco’s IOE strategy visits Canada to discuss what increased connectivity will mean for financial services firms
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22 financial services
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Inertia vs. change: The IT challenges Canadian banks must overcome
A report from KPMG suggests regulatory pressures and rising customer expectations are forcing financial institutions to rethink the way they use technology
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The ‘fun’ factor that could determine long-term success in Canadian banking
IDC Canada suggests the money financial institutions invest in technology should be used to creating a richer customer experience.
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What Canadian banks should do after reading Forrester’s benchmark report
The research firm offers a comprehensive look at the country’s leading financial institution’s digital efforts. There’s one huge “to-do” for all of them
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How 2014 has shaped the future of banking in Canada
From creating a better digital experience to innovating with wearables, the last 12 months have shaken up financial services
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A hands-on look at why Canadian banks need tablet apps
The latest Celent report isn’t kind to some of our major financial institutions, suggesting more work on mobile UX is needed
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How ‘selfies’ could change the way banks see their future
A research study looks at the impact of Millennials on mobile commerce. Today’s firms haven’t seen anything yet
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The standard Tangerine’s Voice Banking and Touch ID is setting
A research analyst suggests the Canadian financial services sector is starting to move in the right direction
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A big Canadian bank gets started on innovation via startups
Regional IT group Communitech signs a five-year partnership deal with one of the financial sector’s leading firms
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You can’t run IT like a business without the right framework
Technology Business Management (TBM) is emerging both as a concept and a council with an intriguing benchmark tool
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What financial services customers want (vs. what they get)
Recent research from Avaya shows that, not only does a gap exist, but it’s more important than ever to fill it
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How the Flash Boys effect on financial trading will change Canadian IT
Canada’s investment industry responds to Michael Lewis’ controversial book, but there’s one thing about this technology you can count on
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Tangerine’s CIO is fearlessly asking himself the scariest question in IT
At a recent Toronto CIO event, Charaka Kithulegoda and Allstream’s Mike Strople discuss the shift to a digital enterprise and the challenges involved
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How TD Bank faces overwhelming IT security risks head-on
A senior executive gives a rare glimpse into the myriad threats to its systems and customer data, and the most important tool to mitigate them
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Banking customer experiences shouldn’t look this bad
CapGemini’s World Retail Banking Report suggests tech plays a role in both the problems and the possible solutions
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Where the best brains in banking will one day be found
Enterprise video can serve many purposes, but knowledge management may wind up being the most useful
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A Bruce Springsteen song from 1992 has a secret message for today’s banks
Financial services firms want to offer all things to all people — and IDC says that may be just the problem
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If this forecast is correct, omni-channel banking in Canada is inevitable
Ever-increasing mobile data traffic suggests financial institutions will need to embrace consumers outside of branches and kiosks
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Tough tech critics say banks should balance more than the books
Recent survey data suggests financial institutions are failing to master a “hybrid technology environment,” which basically comes down to one simple thing
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The new competition that’s driving Canadian banks’ IT spending
IDC Canada makes some predictions about the way financial institutions will invest in technology over the next 12 months and beyond
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How voice and video will keep omni-channel banking secure
Authentication for banking transactions has become more complex due to increased risk, but the must be taken off the user. Biometrics could be the answer
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Banks won’t benefit from big data on their own
Financial institutions that gathered at the recent international Sibos confernce organized by SWIFT say they want to get more value from information, but one major obstacle remains
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