Most companies using (or planning to use) the Internet of Things are focused on operational efficiencies and cost savings. But IoT has the potential to not only increase customer engagement, but completely change traditional business models — and create new ones.
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Why you need to do a cloud cleanup, stop trying to go it alone and start using cloud to drive your business — not just enable it.
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Companies say they recognize that a good mobile experience has an impact on customer loyalty, but many still don’t have a strategy in place. Forrester’s self-assessment framework helps them get the best bang for their mobile investment buck.
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Our newly expanded eBook shows why the waning of PBX may mark the beginning of a new era in enterprise communications.
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A recent report from Forrester Research suggests the future of collaboration involves taking UC to a new level — to something called CACC.
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A Forrester Research analyst shows that two main business and technology factors are keeping momentum for deployments strong this year and beyond
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The research firm offers a comprehensive look at the country’s leading financial institution’s digital efforts. There’s one huge “to-do” for all of them
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The research firm suggests the need for mobile and digital experiences will expose a shortfall in skills within many firms. How can you prepare?
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A senior analyst from Forrester Research told the crowd at GTEC 2014 that the public sector may need to rethink its smartphone strategy
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A research analyst suggests the Canadian financial services sector is starting to move in the right direction
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An analyst firm has created a formula for measuring how ready merchants are to serve the needs of empowered consumers. A look at the impact of mobile, social and the cloud
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Forrester Research analysts say technology teams, particularly in financial services and retail, need to better define what customer experience means and change their processes accordingly
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A report from Forrester Research shows growth for e-commerce in Canada, which may pose a challenge for merchants who fail to optimize their online and offline communications channels
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Forrester Research released a report called Building the Business Case for a Bring-Your-Own-Device (BYOD) Program. The report is based on findings from a Forrester survey that revealed that “more than two-thirds of North American and European information workers personally choose the smartphones...
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A Forrester Research analyst helps define the near-term opportunities and challenges for technology executives. Watch the sneak peek at our upcoming Webinar
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