Recent studies have shown that up to 85% of IT budgets are spent keeping the lights on, and backlogs are compounding annually at a rate of 10%-20%. With all of these inefficiencies, it’s no wonder that IT doesn’t have the time to innovate. A new OutSystems ebook explores what causes these...
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A “green paper” from Freshdesk offers tips on how to gain control of your help desk. “How to Scale Your Support Without Scaling Your Support Team” outlines the four main causes of support desk overwhelm and explains how you can find the root cause of your spikes in service requests. It...
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IT managers face a number of challenges when delivering IT services – from managing vast amounts of data to securing mobile devices to doing it all with limited staff and budget. Kaseya surveyed IT professionals about their biggest challenges and presented the findings in The State of IT Systems...
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Some classic examples of technology planning gone wrong, along with some chilling stats on how much gets wasted should help any IT department to get buy-in for a proper decision-making framework
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Finding the right people for your team is critical to the success of your IT organization. With this in mind, Network World has released a list of “8 classic IT hiring mistakes and how to avoid them”. The list provides best practices for writing job descriptions, timing the hiring process and...
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Schneider Electric released a white paper on the “Top 10 Mistakes in Data Center Operations: Operating Efficient and Effective Data Centers”. The executive summary states, “All too often, companies put immense amounts of capital and expertise into the design of their facilities. However, when...
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