Digital technology can help retailers create the kind of customized and interactive shopping experiences that build brand loyalty online and in-store, but only if they do it right.
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A look back at 2015 shows just how beset Canada’s traditional financial services companies are — and how they might fight back.
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A report from Accenture shows Canadian firms aren’t successfully bringing digital, mobile and social channels together, and why it matters
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Yes, low prices and having items in stock is key, but so is using technology strategically as part of the experience
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The Internet may have expanded the boundaries of where merchants can sell, but don’t ignore the ‘neighbourhood’ factor
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A former CIO suggests the omni-channel concept will only get us so far. Get ready for the ‘multiplex’ experience
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Recent research from Avaya shows that, not only does a gap exist, but it’s more important than ever to fill it
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The private sector is setting expectations with the omni-channel, but it’s a difficult shift for government, IDC says
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At a recent Toronto CIO event, Charaka Kithulegoda and Allstream’s Mike Strople discuss the shift to a digital enterprise and the challenges involved
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IDC Retail Insights discusses the potential mistake of putting off technology investments that could boost customer satisfaction
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It may be a way to save costs and get closer to consumers, but there should be nothing temporary about the technology supporting these locations
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Eugene Roman offers an inside look at a system that may show how machine-to-machine (M2M) is evolving in retail
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How will the omni-channel era change the way companies think about ‘net promoter’ scores and other customer loyalty metrics?
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The online retail giant releases research developed with Deloitte that shows how the savviest firms are embracing omni-channel opportunities
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While bricks-and-mortar stores aren’t disappearing, retailers must incorporate digital strategies with in-store experiences to succeed. Not as easy as it sounds
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An analyst firm has created a formula for measuring how ready merchants are to serve the needs of empowered consumers. A look at the impact of mobile, social and the cloud
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Ovum research suggests that firms need to transcend traditional concepts of customer relationship management and move towards the ‘customer adaptive enterprise’
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Retailers have great opportunities to nurture customer relationships through technology, but there’s some risk involved
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Today’s IP news roundup highlights some of the latest headlines in omnichannel technology, network security and more:
Android is taking over the enterprise. According to an article on CIO.com, Android is starting to overtake Apple in the enterprise. The article states, “The idea that...
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Today’s IP news roundup highlights some of the latest headlines in omnichannel technology, network security and more:
According to a new report from EKN Research, retailers “lack the technology integration and business processes that are needed for customer-centric, omnichannel...
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A report from Forrester Research shows growth for e-commerce in Canada, which may pose a challenge for merchants who fail to optimize their online and offline communications channels
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The retail sector has shown that consumers want a seamless, consistent experience both online and off. Find out how the Canadian government is already putting a plan in place
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