Governments may take a different route than the private sector on the road to digital transformation. But they need to embrace tools like mobile, cloud, collaboration, analytics and automation to create the kind of public services that Canadians demand these days.
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The founder of the Cloud Best Practices Network says unified communications as a service is a great example of how the public sector could drive innovation
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The public sector may never give up on certain channels entirely, but research from Altimeter should be considered from a citizen perspective.
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A blog post from Customer.io shows how remote and mobile workers can benefit from casual connections. Will governments follow suit?
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An executive with Waterfront Toronto suggests that merely releasing information that runs on government networks isn’t enough
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Citizens love to criticize those in the public sector who abuse their travel privileges, but a new piece of legislation in the U.S. may be taking technological alternatives too far
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The retail sector has shown that consumers want a seamless, consistent experience both online and off. Find out how the Canadian government is already putting a plan in place
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Public sector organizations worldwide are showing interest in sensor-based networks and systems, but are they ready to deal with the potential privacy challenges associated with the concept?
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