Recent research from comScore shows that despite the rise of mobile games and other downloadable tools, there is still life in more traditional Internet browsing
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The company’s vice-president of loyalty and customer intelligence explains the way the company gains insight from data at the Dx3 event
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An essential part of creating a great customer service is what happens at checkout — and not just online
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As major brands make plans to leave the country, those that remain can’t risk complacency. Here’s three ideas for innovation
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Yes, low prices and having items in stock is key, but so is using technology strategically as part of the experience
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A survey from PayPal suggests Canadian merchants will soon be conducting transactions with a range of new network endpoints.
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The former CIO of Cara Operations discusses the strategic use of apps and the promise of cloud-based networking
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We are not “showrooming.” QR codes haven’t caught on. IDC data shows how retailers here should prepare for the future
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IDC Retail Insights discusses the potential mistake of putting off technology investments that could boost customer satisfaction
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It may be a way to save costs and get closer to consumers, but there should be nothing temporary about the technology supporting these locations
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Eugene Roman offers an inside look at a system that may show how machine-to-machine (M2M) is evolving in retail
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In the final part of our series on Cisco’s VNI forecast, we look at how Canadian retailers could optimize for an emerging channel
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The online retail giant releases research developed with Deloitte that shows how the savviest firms are embracing omni-channel opportunities
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While bricks-and-mortar stores aren’t disappearing, retailers must incorporate digital strategies with in-store experiences to succeed. Not as easy as it sounds
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An analyst firm has created a formula for measuring how ready merchants are to serve the needs of empowered consumers. A look at the impact of mobile, social and the cloud
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Retailers have great opportunities to nurture customer relationships through technology, but there’s some risk involved
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In today’s culture, great customer service is second only to great coffee. The company’s manager of IT infrastructure explains
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DevOps, a movement with in the technology community that brings software and IT operations closer together, may be the perfect fit for merchants that want to reach omni-channel consumers
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