This year, technology continued to support virtual workplaces—whether it was the home office or elsewhere—and some of our most popular articles focused on the IT trends and developments that can assist employees wherever they’re working.
Read post
PBX systems helped organizations stay connected through the pandemic, and productivity features like video and mobility are making cloud-based UC critical in the work-from-anywhere era. At the same time, SIP Trunking could help to further boost performance.
Read post
We talked to Rebecca Lynch, VP of Product for Allstream, and David Beaman, Director of Product Development, about Allstream’s product evolution, how the pandemic affected digital transformation and the future of hybrid work.
Read post
Allstream’s Microsoft Teams integration with Call2Teams is a practical, simple add-on for existing UC Cloud Voice and Mitel on-premise customers that allows them to leverage the full suite of features of their existing UC solution in the MS Teams environment.
Read post
The office doesn’t always look like an office anymore, and companies that continue to operate on old technology with limited options will miss out on improved employee and customer satisfaction that comes from adopting new UC platforms.
Read post
We talk to Lesley McKibbon, lead project manager for Allstream’s UC operations, about how unified communication tools and managed IT services can keep businesses connected — and productive — during the COVID-19 pandemic.
Read post
Technology will continue to play a huge role in allowing contact centres to operate while adjusting to the new realities of COVID-19. We look at the IT tools that will help you walk the line between moving some agents back to the office while keeping some in WFH mode.
Read post
The evolution of unified communications offers a modular, cloud-based architecture that makes UC more mobile, flexible and scalable—and it uses APIs to bring levels of integration and convergence that we’ve never seen before. Here’s a look at what’s ahead.
Read post
While we’ve seen unified communications move from on-prem to the cloud, this year will see further consolidation of collaboration tools with platform plays, more APIs for customization and new tech like AI that will take UC to a whole new level.
Read post
Although consumers represent the main segment driving 5G development, we’ll see an increasing number of services aimed at enterprises next year—and an enriched unified communications and collaboration experience.
Read post
Gen Z isn’t going to sit on hold for an agent. But emerging technologies and increasing channel diversity are changing the face of traditional contact centres — which has the potential to dramatically improve the customer experience.
Read post
The disparate pieces of the UC puzzle are finally coming together as a more unified, cohesive entity for enterprise customers. Here’s what you need to know about the next evolution of unified communications.
Read post
Maybe you aren’t using rotary phones or fax machines in your office, but when was the last time you thought about upgrading your phone system? Most businesses wait at least 10 years between system upgrades — and a lot has changed in the past decade.
Read post
Artificial intelligence is making its way into the workplace — from the boardroom to the contact centre. Here’s how it could transform your organization.
Read post
expertIP sits down with Robert Hamer, who leads Allstream’s Unified Communications Strategic Product Group (SPG), to talk about trends in UC, how Allstream is innovating in this space and what customers can expect in the months to come.
Read post
Unified communications-as-a-service is now a viable alternative for many enterprise deployments, according to the research firm — but not all. Here’s how to determine if an on-premise or cloud-based solution is best for your organization.
Read post
IT analysts say speed is the key to survival in this digital age. A new kind of communications technology — workstream communications and collaboration — purportedly helps businesses facilitate agility and stay competitive. But is it for you?
Read post
Some customer demographics now expect companies to interact with them via social media, SMS and online chat. This driver combined with cloud computing and UC is creating a new kind of working environment — and an even greater need for a mobile-first strategy.
Read post
Our weekly review of the tech scene includes a museum for malware, a battle between Netflix and border-hopping VPN users, and new proposals to stop governments from building encryption backdoors into tech products.
Read post
A recent report from Forrester Research suggests the future of collaboration involves taking UC to a new level — to something called CACC.
Read post
Our hand-picked stories include updates from ZK Research, Network World, SC magazine and more
Read post
Infonetics Research created two phony companies and invited cloud unified communications firms to bid on providing services to them
Read post
Experts from Avaya, Panasonic and Mitel join Allstream for a candid conversation on the challenges technology professionals face
Read post
The senior vice-president and general manager of Cisco’s Collaboration Group talks about what’s wrong with unified communications in the enterprise and how IT departments can improve it
Read post
Technology alone isn’t enough to improve employee productivity and collaboration if they use it in awkward or inappropriate ways. Follow these guidelines
Read post
LinkedIn
Twitter
Facebook
YouTube
Google+
Blog