Now that the “office or remote?” debate is settled, organizations are seeking technology to optimize hybrid work rather than simply enable it. Here are three reasons why UCaaS will play a starring role in enterprise strategies for the future of work.
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With the rise in hybrid work, UCaaS adoption is up and the SD-WAN market is sizzling. We take a look at why you might want to consider deploying both technologies in tandem, the pros and cons of this approach, and best practices to ensure a success rollout.
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Since the start of the pandemic we’ve seen the rise of remote work and hybrid workforces, which are making business phones and PBX systems highly unsuited for the future of work. That’s why more enterprises are planning to move ahead with UCaaS initiatives.
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It’s that time of year again, when we look back at the past year and make predictions for the year ahead. Of course, plenty of uncertainty lies ahead as we transition to the new world of work—but when it comes to UC&C, the future is looking bright.
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This year, technology continued to support virtual workplaces—whether it was the home office or elsewhere—and some of our most popular articles focused on the IT trends and developments that can assist employees wherever they’re working.
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We’re all still in that ‘sorting it out’ stage of hybrid work, and it’s giving many enterprise employers a splitting headache. But, with collaboration still a challenge for many organizations, a greater emphasis on EX will be reflected in IT spending going forward.
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PBX systems helped organizations stay connected through the pandemic, and productivity features like video and mobility are making cloud-based UC critical in the work-from-anywhere era. At the same time, SIP Trunking could help to further boost performance.
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We talked to Rebecca Lynch, VP of Product for Allstream, and David Beaman, Director of Product Development, about Allstream’s product evolution, how the pandemic affected digital transformation and the future of hybrid work.
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While the use of unified communications surged during the pandemic, both 5G and UCaaS could play key roles in the post-pandemic hybrid work strategies of many organizations — so work-from-home will become work-from-anywhere.
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Unified communication and collaboration is on the rise, and this year it’s about to get a lot more integrated, intelligent and immersive. Here’s what to watch for in UCaaS, UC&C and SIP Trunking this year — including the rise of artificial intelligence in virtual meetings.
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While coronavirus may have flattened IT budgets, spending is being redirected to work-from-home technologies such as cloud-based platforms. But how are businesses coping with the new demands being placed on enterprise IT by WFH?
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The initial rush to enable work-from-home during a global pandemic had businesses flocking to cloud-based UCaaS—which has limitations when deployed over traditional WANs. A better long-term solution could be SD-WAN, which optimizes available residential bandwidth.
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Technology will continue to play a huge role in allowing contact centres to operate while adjusting to the new realities of COVID-19. We look at the IT tools that will help you walk the line between moving some agents back to the office while keeping some in WFH mode.
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This year’s Enterprise Connect conference—a gathering of the unified communications and collaboration industry—was well positioned to shift gears and go completely virtual. We sum up some of the key messages from industry experts, from WFH to cloudshifting.
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Since China is two or three months ahead of the rest of the world in dealing with COVID-19, a look at how the virus is affecting Chinese IT spending could be prescient for the rest of the global enterprise community.
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While we’ve seen unified communications move from on-prem to the cloud, this year will see further consolidation of collaboration tools with platform plays, more APIs for customization and new tech like AI that will take UC to a whole new level.
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SIP and cloud don’t have to be an either/or proposition. Here’s why many organizations are choosing SIP trunking — even while adopting cloud-based collaboration solutions.
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The disparate pieces of the UC puzzle are finally coming together as a more unified, cohesive entity for enterprise customers. Here’s what you need to know about the next evolution of unified communications.
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But stumbling blocks can still crop up when organizations adopt any technology. Here are potential speed bumps to be aware of — and prepare for — on the road to UCaaS.
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Unified communications-as-a-service is now a viable alternative for many enterprise deployments, according to the research firm — but not all. Here’s how to determine if an on-premise or cloud-based solution is best for your organization.
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More enterprises are buying into cloud for UC, according to a survey from Nemertes Research. But if you don’t sell it to staff, workers won’t get enough training on the technology, they won’t use it and you’ll end up with weak ROI numbers at your next IT budget review.
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A shift toward cloud services and the adoption of advanced analytics tools will help build a use-case for unified communications that hadn’t existed previously, according to one analyst.
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Senior VP of collaboration Rowan Trollope addresses the UX pain paints of UC&C and how Cisco is re-jigging its entire approach to the user experience with its new UCaaS platform.
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A look back at 2015 shows how governments at all levels are embracing digital disruption — and the hard work that lies ahead.
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A recent report from Forrester Research suggests the future of collaboration involves taking UC to a new level — to something called CACC.
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