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Cloud-based UC gains traction
But stumbling blocks can still crop up when organizations adopt any technology. Here are potential speed bumps to be aware of — and prepare for — on the road to UCaaS.
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Gartner weighs in on the evolution of UCaaS
Unified communications-as-a-service is now a viable alternative for many enterprise deployments, according to the research firm — but not all. Here’s how to determine if an on-premise or cloud-based solution is best for your organization.
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Sold on UCaaS? Now sell it to your staff
More enterprises are buying into cloud for UC, according to a survey from Nemertes Research. But if you don’t sell it to staff, workers won’t get enough training on the technology, they won’t use it and you’ll end up with weak ROI numbers at your next IT budget review.
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Why 2016 will be the Year of UC
A shift toward cloud services and the adoption of advanced analytics tools will help build a use-case for unified communications that hadn’t existed previously, according to one analyst.
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Cisco lights a Spark under UC&C
Senior VP of collaboration Rowan Trollope addresses the UX pain paints of UC&C and how Cisco is re-jigging its entire approach to the user experience with its new UCaaS platform.
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Six ways for governments to embrace IT innovation
A look back at 2015 shows how governments at all levels are embracing digital disruption — and the hard work that lies ahead.
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By rail or road: different ways to see SIP
Don’t settle for a one-size-fits all deployment. The session initiation protocol offers alternative paths for data to travel
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Be honest: Where does your firm rank on this 5-stage UCaaS maturity model?
The Cloud Best Practice Network has created a document to help more organizations make better use of cloud computing in the enterprise
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4 critical facts about hosted unified communications
A recent report says the communications services market is changing—and that could be good news for your organization
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Better together: The true power of Unified Communications-as-a-Service explained
A recent podcast discussion brings industry experts together to talk about the value of UCaaS, the key barriers to getting a green light and success metrics
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Some important things to know about UCaaS TCO
Recent research from Nemertes shows that cloud-based unified communications is more cost-effective than ever before. A recap of the key stats
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There’s a reason enterprise UCaaS is growing at a rate of up to 45 per cent
Debating if you should make the move to cloud-based UC or stick with an on-premise platform? Gartner offers a snapshot of where the industry is going
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Use these stories behind the UCaaS numbers to get a green light from senior execs
The stats are meaningless without some useful context. Try some examples from real industries and projects to make a better business case.
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Government as a platform: The case for UCaaS in Canada
The founder of the Cloud Best Practices Network says unified communications as a service is a great example of how the public sector could drive innovation
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The network quality you’ll need as almost everything moves to the cloud
Industry analyst Zeus Kerravala says bandwidth strains from UCaaS and other forces can be blamed on a single culprit — something that could help prioritize IT investments.
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It’s amazing what bogus businesses can teach you about UCaaS
Infonetics Research created two phony companies and invited cloud unified communications firms to bid on providing services to them
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Aim for these SaaS benefits when you adopt UCaaS, too
The recent Google Atmosphere event showed the ROI for productivity tools in the cloud. Off-premise UC should look similar
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The ‘too many cooks’ problem UCaaS users must avoid
In the second post in our series on unified communications as a service, we compare the pros and cons of Cisco vs. Microsoft technology
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Mitel’s CTO predicts the future of UCaaS in less than five minutes
In a video interview at the recent UC Summit, Jim Davis suggests where vendors will need to offer flexibility
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Strangely persistent old habits UCaaS users need to unlearn
CompTIA’s latest research shows cloud-based unified communications is on the upswing, but utilization is at issue
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You should move to UCaaS if . . .
A Frost & Sullivan analyst discusses the growth expectations for unified communications-as-a-service and how Canadian businesses can assess whether they’re ready
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Enterprise social tools won’t win over CIOs until . . .
A venture capital firm’s poll of CIOs shows many IT leaders haven’t bought into the vision of collaboration tools that resemble Facebook and Twitter. Their verdict deserves analysis, not condemnation
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See my comments in red
UCaaS can boost enterprise collaboration, but not unless companies pay attention to the way people prefer to communicate. A call for a user-centred approach to deployment
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