The initial rush to enable work-from-home during a global pandemic had businesses flocking to cloud-based UCaaS—which has limitations when deployed over traditional WANs. A better long-term solution could be SD-WAN, which optimizes available residential bandwidth.
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Technology will continue to play a huge role in allowing contact centres to operate while adjusting to the new realities of COVID-19. We look at the IT tools that will help you walk the line between moving some agents back to the office while keeping some in WFH mode.
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This year’s Enterprise Connect conference—a gathering of the unified communications and collaboration industry—was well positioned to shift gears and go completely virtual. We sum up some of the key messages from industry experts, from WFH to cloudshifting.
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Since China is two or three months ahead of the rest of the world in dealing with COVID-19, a look at how the virus is affecting Chinese IT spending could be prescient for the rest of the global enterprise community.
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While we’ve seen unified communications move from on-prem to the cloud, this year will see further consolidation of collaboration tools with platform plays, more APIs for customization and new tech like AI that will take UC to a whole new level.
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SIP and cloud don’t have to be an either/or proposition. Here’s why many organizations are choosing SIP trunking — even while adopting cloud-based collaboration solutions.
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The disparate pieces of the UC puzzle are finally coming together as a more unified, cohesive entity for enterprise customers. Here’s what you need to know about the next evolution of unified communications.
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But stumbling blocks can still crop up when organizations adopt any technology. Here are potential speed bumps to be aware of — and prepare for — on the road to UCaaS.
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Unified communications-as-a-service is now a viable alternative for many enterprise deployments, according to the research firm — but not all. Here’s how to determine if an on-premise or cloud-based solution is best for your organization.
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More enterprises are buying into cloud for UC, according to a survey from Nemertes Research. But if you don’t sell it to staff, workers won’t get enough training on the technology, they won’t use it and you’ll end up with weak ROI numbers at your next IT budget review.
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A shift toward cloud services and the adoption of advanced analytics tools will help build a use-case for unified communications that hadn’t existed previously, according to one analyst.
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Senior VP of collaboration Rowan Trollope addresses the UX pain paints of UC&C and how Cisco is re-jigging its entire approach to the user experience with its new UCaaS platform.
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A look back at 2015 shows how governments at all levels are embracing digital disruption — and the hard work that lies ahead.
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A recent report from Forrester Research suggests the future of collaboration involves taking UC to a new level — to something called CACC.
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Don’t settle for a one-size-fits all deployment. The session initiation protocol offers alternative paths for data to travel
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The Cloud Best Practice Network has created a document to help more organizations make better use of cloud computing in the enterprise
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A recent report says the communications services market is changing—and that could be good news for your organization
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A recent podcast discussion brings industry experts together to talk about the value of UCaaS, the key barriers to getting a green light and success metrics
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Recent research from Nemertes shows that cloud-based unified communications is more cost-effective than ever before. A recap of the key stats
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Debating if you should make the move to cloud-based UC or stick with an on-premise platform? Gartner offers a snapshot of where the industry is going
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The stats are meaningless without some useful context. Try some examples from real industries and projects to make a better business case.
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The founder of the Cloud Best Practices Network says unified communications as a service is a great example of how the public sector could drive innovation
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Industry analyst Zeus Kerravala says bandwidth strains from UCaaS and other forces can be blamed on a single culprit — something that could help prioritize IT investments.
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Infonetics Research created two phony companies and invited cloud unified communications firms to bid on providing services to them
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The recent Google Atmosphere event showed the ROI for productivity tools in the cloud. Off-premise UC should look similar
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