Unified communication and collaboration is on the rise, and this year it’s about to get a lot more integrated, intelligent and immersive. Here’s what to watch for in UCaaS, UC&C and SIP Trunking this year — including the rise of artificial intelligence in virtual meetings.
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This year’s Enterprise Connect conference—a gathering of the unified communications and collaboration industry—was well positioned to shift gears and go completely virtual. We sum up some of the key messages from industry experts, from WFH to cloudshifting.
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Since China is two or three months ahead of the rest of the world in dealing with COVID-19, a look at how the virus is affecting Chinese IT spending could be prescient for the rest of the global enterprise community.
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While we’ve seen unified communications move from on-prem to the cloud, this year will see further consolidation of collaboration tools with platform plays, more APIs for customization and new tech like AI that will take UC to a whole new level.
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Although consumers represent the main segment driving 5G development, we’ll see an increasing number of services aimed at enterprises next year—and an enriched unified communications and collaboration experience.
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As the technology matures beyond voice, messaging and conferencing, UC&C solutions will incorporate new technologies such as AI, IoT and SDN to offer entirely new capabilities. We talk to Robert Arnold, a principal analyst at Frost & Sullivan, about his latest research.
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Mobile phones are poised to become the go-to device for unified communications and collaboration in the next few years, according to a new survey. As we enter the era of 5G, there’s no better time to start planning for mobile UC&C.
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If the thought of meeting with holographic colleagues in a virtual boardroom to collaborate on a project sounds like the stuff of sci-fi movies, that is, in fact, where we’re heading — and the technology isn’t light years away. Get ready for the emerging world of UC&C VR.
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Artificial intelligence is already changing the way UC&C contact centre applications work today. But industry experts say it has far greater potential to streamline collaboration, reduce unnecessary clutter and proactively find solutions to common employee problems.
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A recent report says the communications services market is changing—and that could be good news for your organization
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The IT that enables collaboration today is largely based on talking and typing, but soon body motions could become a critical part of the mix. An ABI Research analyst explains more
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UCaaS can boost enterprise collaboration, but not unless companies pay attention to the way people prefer to communicate. A call for a user-centred approach to deployment
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Technology alone isn’t enough to improve employee productivity and collaboration if they use it in awkward or inappropriate ways. Follow these guidelines
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Canadian organizations are learning that unified communications does not replace the power of an in-person experience but should reinforce what was valuable about it
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A recent research report from Ovum shows device choice is spreading across the global financial services sector. The fact that UC adoption is rising at the same time is no accident
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Vendors and industry analysts predict a slew of interconnected services being delivered over the WAN, but some IT infrastructure wasn’t built to handle this kind of load. Understand the elements you’ll need to optimize first
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A Gartner Inc. Webinar examines the “third wave” of unified communications and how social business tools will make their way into traditional products and services. How to prepare your workforce
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The founder of a coaching services firm talks about the demand for unified communications and collaboration experts and whether technology professionals should upgrade their skill set
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