While we’ve seen unified communications move from on-prem to the cloud, this year will see further consolidation of collaboration tools with platform plays, more APIs for customization and new tech like AI that will take UC to a whole new level.
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Although consumers represent the main segment driving 5G development, we’ll see an increasing number of services aimed at enterprises next year—and an enriched unified communications and collaboration experience.
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As the technology matures beyond voice, messaging and conferencing, UC&C solutions will incorporate new technologies such as AI, IoT and SDN to offer entirely new capabilities. We talk to Robert Arnold, a principal analyst at Frost & Sullivan, about his latest research.
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Mobile phones are poised to become the go-to device for unified communications and collaboration in the next few years, according to a new survey. As we enter the era of 5G, there’s no better time to start planning for mobile UC&C.
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If the thought of meeting with holographic colleagues in a virtual boardroom to collaborate on a project sounds like the stuff of sci-fi movies, that is, in fact, where we’re heading — and the technology isn’t light years away. Get ready for the emerging world of UC&C VR.
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Artificial intelligence is already changing the way UC&C contact centre applications work today. But industry experts say it has far greater potential to streamline collaboration, reduce unnecessary clutter and proactively find solutions to common employee problems.
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A recent report says the communications services market is changing—and that could be good news for your organization
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The IT that enables collaboration today is largely based on talking and typing, but soon body motions could become a critical part of the mix. An ABI Research analyst explains more
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UCaaS can boost enterprise collaboration, but not unless companies pay attention to the way people prefer to communicate. A call for a user-centred approach to deployment
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Technology alone isn’t enough to improve employee productivity and collaboration if they use it in awkward or inappropriate ways. Follow these guidelines
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Canadian organizations are learning that unified communications does not replace the power of an in-person experience but should reinforce what was valuable about it
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A recent research report from Ovum shows device choice is spreading across the global financial services sector. The fact that UC adoption is rising at the same time is no accident
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Vendors and industry analysts predict a slew of interconnected services being delivered over the WAN, but some IT infrastructure wasn’t built to handle this kind of load. Understand the elements you’ll need to optimize first
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A Gartner Inc. Webinar examines the “third wave” of unified communications and how social business tools will make their way into traditional products and services. How to prepare your workforce
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The founder of a coaching services firm talks about the demand for unified communications and collaboration experts and whether technology professionals should upgrade their skill set
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