While the use of unified communications surged during the pandemic, both 5G and UCaaS could play key roles in the post-pandemic hybrid work strategies of many organizations — so work-from-home will become work-from-anywhere.
Read post
The office doesn’t always look like an office anymore, and companies that continue to operate on old technology with limited options will miss out on improved employee and customer satisfaction that comes from adopting new UC platforms.
Read post
We talk to Lesley McKibbon, lead project manager for Allstream’s UC operations, about how unified communication tools and managed IT services can keep businesses connected — and productive — during the COVID-19 pandemic.
Read post
Since China is two or three months ahead of the rest of the world in dealing with COVID-19, a look at how the virus is affecting Chinese IT spending could be prescient for the rest of the global enterprise community.
Read post
The evolution of unified communications offers a modular, cloud-based architecture that makes UC more mobile, flexible and scalable—and it uses APIs to bring levels of integration and convergence that we’ve never seen before. Here’s a look at what’s ahead.
Read post
While we’ve seen unified communications move from on-prem to the cloud, this year will see further consolidation of collaboration tools with platform plays, more APIs for customization and new tech like AI that will take UC to a whole new level.
Read post
Our expert guest blogger from Frost & Sullivan examines the evolution of traditional unified communications to a truly collaborative social business using the latest technological tools.
Read post
As the technology matures beyond voice, messaging and conferencing, UC&C solutions will incorporate new technologies such as AI, IoT and SDN to offer entirely new capabilities. We talk to Robert Arnold, a principal analyst at Frost & Sullivan, about his latest research.
Read post
A recent report says the communications services market is changing—and that could be good news for your organization
Read post
UCaaS offers major capabilities to keep teams more close-knit, but they should empower employees rather than hurt their morale. A roundup of the best advice.
Read post
Unified communications users already enjoy videoconferencing and chat, but the companies may one day want virtual reality to be part of the experience
Read post
Even the best minds in UC know IT leaders aren’t fully convinced of the benefits. A recent podcast offers some food for thought
Read post
Unified communications offers multiple ways to connect at work, but there’s an art to how various channels are used. First in a series
Read post
The company’s research indicates Canadian field service providers aren’t providing the kind of satisfaction as their U.S. peers. Blame communications
Read post
Great insight from Riverbed, and four other recent must-reads we liked
Read post
Experts from Avaya, Panasonic and Mitel join Allstream for a candid conversation on the challenges technology professionals face
Read post
The Toronto 2015 sporting extravaganza may become the best case study unified communications-as-a-service has ever had
Read post
A research analyst says unified communications is not about treating all customers equally. Far from it
Read post
The research firm examines the most common trajectory for unified communications adoption and maps out the transitions
Read post
A blog post from Customer.io shows how remote and mobile workers can benefit from casual connections. Will governments follow suit?
Read post
The CTO of the world’s leading Internet sports content service explains his home-run network strategy
Read post
A recent podcast suggests a time-tested way of communicating may be on its way out. Not so fast!
Read post
Toronto 2015’s Saäd Rafi gives a keynote speech that focuses on the long-term impact of next year’s event
Read post
Forget about Brazil vs. Cameroon or Italy vs. Costa Rica: It’s IT departments vs. bandwidth-hungry users!
Read post
Videoconferencing needs to leave the boardroom, but not without some challenges. Our coverage of Cisco Live 2014 in San Francisco
Read post
LinkedIn
Twitter
Facebook
YouTube
Google+
Blog