The office doesn’t always look like an office anymore, and companies that continue to operate on old technology with limited options will miss out on improved employee and customer satisfaction that comes from adopting new UC platforms.
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We talk to Lesley McKibbon, lead project manager for Allstream’s UC operations, about how unified communication tools and managed IT services can keep businesses connected — and productive — during the COVID-19 pandemic.
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Since China is two or three months ahead of the rest of the world in dealing with COVID-19, a look at how the virus is affecting Chinese IT spending could be prescient for the rest of the global enterprise community.
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The evolution of unified communications offers a modular, cloud-based architecture that makes UC more mobile, flexible and scalable—and it uses APIs to bring levels of integration and convergence that we’ve never seen before. Here’s a look at what’s ahead.
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While we’ve seen unified communications move from on-prem to the cloud, this year will see further consolidation of collaboration tools with platform plays, more APIs for customization and new tech like AI that will take UC to a whole new level.
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Our expert guest blogger from Frost & Sullivan examines the evolution of traditional unified communications to a truly collaborative social business using the latest technological tools.
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As the technology matures beyond voice, messaging and conferencing, UC&C solutions will incorporate new technologies such as AI, IoT and SDN to offer entirely new capabilities. We talk to Robert Arnold, a principal analyst at Frost & Sullivan, about his latest research.
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A recent report says the communications services market is changing—and that could be good news for your organization
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UCaaS offers major capabilities to keep teams more close-knit, but they should empower employees rather than hurt their morale. A roundup of the best advice.
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Unified communications users already enjoy videoconferencing and chat, but the companies may one day want virtual reality to be part of the experience
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Even the best minds in UC know IT leaders aren’t fully convinced of the benefits. A recent podcast offers some food for thought
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Unified communications offers multiple ways to connect at work, but there’s an art to how various channels are used. First in a series
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The company’s research indicates Canadian field service providers aren’t providing the kind of satisfaction as their U.S. peers. Blame communications
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Great insight from Riverbed, and four other recent must-reads we liked
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Experts from Avaya, Panasonic and Mitel join Allstream for a candid conversation on the challenges technology professionals face
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The Toronto 2015 sporting extravaganza may become the best case study unified communications-as-a-service has ever had
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A research analyst says unified communications is not about treating all customers equally. Far from it
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The research firm examines the most common trajectory for unified communications adoption and maps out the transitions
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A blog post from Customer.io shows how remote and mobile workers can benefit from casual connections. Will governments follow suit?
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The CTO of the world’s leading Internet sports content service explains his home-run network strategy
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A recent podcast suggests a time-tested way of communicating may be on its way out. Not so fast!
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Toronto 2015’s Saäd Rafi gives a keynote speech that focuses on the long-term impact of next year’s event
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Forget about Brazil vs. Cameroon or Italy vs. Costa Rica: It’s IT departments vs. bandwidth-hungry users!
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Videoconferencing needs to leave the boardroom, but not without some challenges. Our coverage of Cisco Live 2014 in San Francisco
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In a video interview at the recent UC Summit, Jim Davis suggests where vendors will need to offer flexibility
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