The evolution of unified communications offers a modular, cloud-based architecture that makes UC more mobile, flexible and scalable—and it uses APIs to bring levels of integration and convergence that we’ve never seen before. Here’s a look at what’s ahead.
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While we’ve seen unified communications move from on-prem to the cloud, this year will see further consolidation of collaboration tools with platform plays, more APIs for customization and new tech like AI that will take UC to a whole new level.
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Our expert guest blogger from Frost & Sullivan examines the evolution of traditional unified communications to a truly collaborative social business using the latest technological tools.
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As the technology matures beyond voice, messaging and conferencing, UC&C solutions will incorporate new technologies such as AI, IoT and SDN to offer entirely new capabilities. We talk to Robert Arnold, a principal analyst at Frost & Sullivan, about his latest research.
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A recent report says the communications services market is changing—and that could be good news for your organization
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UCaaS offers major capabilities to keep teams more close-knit, but they should empower employees rather than hurt their morale. A roundup of the best advice.
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Unified communications users already enjoy videoconferencing and chat, but the companies may one day want virtual reality to be part of the experience
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Even the best minds in UC know IT leaders aren’t fully convinced of the benefits. A recent podcast offers some food for thought
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Unified communications offers multiple ways to connect at work, but there’s an art to how various channels are used. First in a series
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The company’s research indicates Canadian field service providers aren’t providing the kind of satisfaction as their U.S. peers. Blame communications
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Great insight from Riverbed, and four other recent must-reads we liked
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Experts from Avaya, Panasonic and Mitel join Allstream for a candid conversation on the challenges technology professionals face
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The Toronto 2015 sporting extravaganza may become the best case study unified communications-as-a-service has ever had
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A research analyst says unified communications is not about treating all customers equally. Far from it
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The research firm examines the most common trajectory for unified communications adoption and maps out the transitions
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A blog post from Customer.io shows how remote and mobile workers can benefit from casual connections. Will governments follow suit?
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The CTO of the world’s leading Internet sports content service explains his home-run network strategy
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A recent podcast suggests a time-tested way of communicating may be on its way out. Not so fast!
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Toronto 2015’s Saäd Rafi gives a keynote speech that focuses on the long-term impact of next year’s event
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Forget about Brazil vs. Cameroon or Italy vs. Costa Rica: It’s IT departments vs. bandwidth-hungry users!
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Videoconferencing needs to leave the boardroom, but not without some challenges. Our coverage of Cisco Live 2014 in San Francisco
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In a video interview at the recent UC Summit, Jim Davis suggests where vendors will need to offer flexibility
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First in a series of articles that looks at the comparative features of major UC products
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They haven’t traditionally been thought of as part of a unified communications strategy, but an analyst suggests it’s time to think again
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A Robert Half Technology survey says many IT execs struggle to engage remote workers. These three tips could help
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