The Convergence of Social, Mobile and BPM Can Lead to Increased Business Opportunities

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According to an Oracle white paper, “To stay ahead in today’s rapidly changing business environment, organizations need agile business processes that allow them to adapt quickly to evolving markets, customer needs, policies, regulations, and business models.” The white paper goes on to explore how businesses can converge social, mobile and business process management (BPM) to create new opportunities and meet customer needs. The white paper looks at each trend separately and then shares use cases on how the convergence of mobile, social and BPM can improve efficiencies and create better customer experiences. Click here to download “Transforming Customer Experience: The Convergence of Social, Mobile and Business Process Management”.



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