IT departments should be used to the concept of creating a statement or work with their vendor partners, but for deploying emerging technologies like SIP trunking it’s a particularly critical document.
In the second clip of a four-part video conversation, Allstream service delivery manager Kelly Reise and technical sales engineer Sasha Radakovic, talk about how a well-written SIP trunking statement of work (SoW) can ensure customers get the return on investment (ROI) they want from a project, a process that begins with the vendor’s sales team working directly with the customer to obtain all the necessary information. This could include details of an organization’s applications and versions, its users, IP addresses, firewalls and more.
Once the SoW are created, vendors need to review it internally before a commitment is made, according to Radakovic.
“This is an important step: we want to make sure our technology lines up with the business objectives,” he says. “If we do not have a technology that will support certain features or certain needs a customer has, the process would stop right there. ”
Find out more by watching the full three-minute clip below.
Next step: Download Allstream’s updated and expanded 2013SIP Trunking eBook: A Complete Buyer’s Guide, today.