When I was asked by Global TV to talk about the 20th anniversary of text messaging earlier this week, I was asked what the future would hold. It was an easier question to answer than it might sound. In a word: video.
To be clear, I don’t think text messaging has necessarily peaked. There is still a significant portion of the population who don’t text, but may consider it as smarpthone use becomes more deeply entrenched. Texting could still hold some place in corporate environments as a way to provide updates between distributed team members. We don’t usually think about it when we talk about unified communciations, but we probably should.
In the clip below I appear at the end, where I follow a number of people who discuss the good and bad side of the texting phenomenon:
What didn’t make it on TV is my notion that human nature demands we get as close to having face-to-face conversations as possible, and video calling, which will become more prevelant on smartphones in the next few years, is a way to do that. However the ability to convey numbers or other details via text means there will still be value in typing with our thumbs for at least the next couple of decades. I actually wonder if there might be a mixture of the two, something that would create a new kind of user experience. Stay tuned.
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